Alumni Mobility Mentor/ Career Coach

JobTrain•Menlo Park, CA

3d•Hybrid

About The Position

JobTrain is seeking an experienced workforce development professional, coach, and relationship-builder to support and expand its Alumni & Mobility Mentor Program. This role focuses on long-term economic mobility, career advancement, and alumni engagement. The Alumni Mobility Mentor will work closely with graduates of JobTrain programs to provide career coaching, mentorship, workforce navigation, education pathway planning, and ongoing support. This position is crucial for expanding JobTrain’s alumni network, increasing participant engagement, growing Mobility Mentor enrollment, and strengthening long-term relationships with graduates. The role involves participant-centered coaching, alumni engagement, program development, outreach, workshop facilitation, community-building, data tracking, and partnership coordination. The position reports to the Manager of Career Development and collaborates with various internal teams. This is a full-time hybrid position based at JobTrain’s Menlo Park headquarters, requiring 2 days onsite and 3 days remotely, with potential for additional onsite days during onboarding and training.

Requirements

Bachelor’s degree in Workforce Development, Human Services, Social Work, Counseling, Education, Public Health, or related field preferred; equivalent experience considered
3+ years of experience in workforce development, career coaching, mentoring, advising, alumni engagement, case management, or related fields
Experience working with individuals facing employment, educational, or systemic barriers
Strong coaching, relationship-building, and participant engagement skills
Excellent written, verbal, organizational, and interpersonal communication skills
Experience facilitating workshops or group engagement activities
Experience with Salesforce or similar database systems
Ability to manage multiple priorities and participant caseloads
Strong collaboration and teamwork skills

Nice To Haves

Experience utilizing coaching or mentoring frameworks such as EMPath Mobility Mentoring, trauma-informed coaching, motivational interviewing, or strength-based coaching approaches
Knowledge of healthcare career pathways and workforce systems
Experience with alumni engagement and community-building initiatives
Bilingual or multilingual skills preferred

Responsibilities

Support the growth and long-term development of JobTrain’s alumni network through proactive outreach, engagement activities, relationship-building, and community development strategies.
Maintain ongoing relationships with alumni across multiple cohorts and industries.
Increase alumni participation in workshops, networking opportunities, employer events, mentorship activities, and continuing education pathways.
Conduct outreach through calls, emails, texts, Zoom meetings, social media, and in-person engagement activities.
Support alumni community-building initiatives that strengthen long-term engagement with JobTrain.
Assist with alumni newsletters, success stories, communication campaigns, and outreach strategies.
Support recruitment, onboarding, and enrollment of participants into the Mobility Mentor Program.
Educate alumni and participants on the value and benefits of Mobility Mentoring and economic mobility coaching.
Conduct informational meetings and outreach activities to increase program participation.
Assist participants with enrollment documentation, goal-setting activities, and engagement plans.
Develop strategies to increase participant retention and ongoing engagement within the Mobility Mentor Program.
Provide 1:1 coaching and mentorship focused on career advancement, employment retention, continuing education, and economic mobility.
Support participants with career planning, goal setting, resume development, interview preparation, job search strategies, and professional communication.
Help participants navigate barriers impacting career growth, retention, education, and stability.
Utilize the Economic Mobility Bridge® framework to support participant assessment, planning, and advancement conversations.
Connect participants to supportive services, educational opportunities, certifications, and workforce resources.
Maintain regular follow-up and accountability with assigned participants.
Facilitate virtual and in-person workshops focused on career advancement, economic mobility, professional development, financial wellness, and workforce readiness.
Coordinate alumni networking events, meet-and-greets, engagement activities, and community-building opportunities.
Support participant recognition and milestone celebrations.
Build and maintain relationships with employer partners, educational institutions, workforce agencies, and community organizations that support participant advancement opportunities.
Collaborate with internal teams to strengthen alumni engagement and advancement outcomes.
Assist with identifying educational pathways, certification programs, and advancement opportunities for participants.
Track alumni engagement, Mobility Mentor enrollment, participant progress, workshop participation, and advancement outcomes.
Ensure all participant interactions, case notes, outreach efforts, and follow-up activities are documented in Salesforce within required timelines.
Assist with program reporting, outcome measurement, and continuous improvement initiatives.
Utilize participant feedback and engagement data to improve program effectiveness and participant experience.