Alumni Coordinator

Summit BHC

2d•Onsite

About The Position

The Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationships with facility alumni. This role works closely with the Clinical Director and/or Facility CEO to develop a strategy that includes an event calendar, newsletters, online and in-person meetings, hosting alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.

Requirements

High school diploma or equivalent required.
Must have and maintain a valid driver's license and clean driving record.
Must maintain automobile insurance coverage.
Must have access to an automobile, where facility requires.

Nice To Haves

Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
One or more years’ experience in the substance use disorder and/or mental health treatment field preferred.

Responsibilities

Aligns facility alumni plans with corporate alumni strategy.
Ensures a smooth alumni experience with a documented client journey map.
Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events.
Promotes events effectively in the alumni/family networks and surrounding communities.
Manages and updates an events calendar on the website in coordination with corporate Business Development.
Collects alumni data upon/prior discharge and ensures a smooth transition to alumni status.
Manages alumni data, updating in Salesforce and other directories as needed.
Analyzes alumni data for findings and opportunities.
Develops and implements a communication system utilizing phone, text, email, facility app, and other channels to follow-up and support program for facility alumni.
Tracks and logs all outreach in Salesforce database.
Creates and curates content, comments on posts, and celebrates milestones on social media.
Identifies and promotes potential facility alumni advocates in the CaredFor app.
Provides alumni social media and web support, creates custom content to engage with the alumni community, and collaborates with the digital team on posting.
Drives admissions by increasing the number of alumni and families making referrals to the facility.
Measures the effectiveness of alumni programs by creating and distributing satisfaction surveys, analyzing data, and incorporating feedback.
Leverages admissions and activity data in Salesforce to report on and evaluate the results of efforts.
Runs weekly groups with all discharging clients to discuss alumni services.
Conducts daily groups with clients in their first seven days of treatment to build rapport and triage client issues.