Alumni Center Operations Specialist
About The Position
Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth. Job Summary The Alumni Center Operations Specialist leads the day-to-day operations of the Anna W. Ngai Alumni Center, serving as the primary point of contact for facility operations, reservations, client services, and event support. The incumbent exercises independent judgment in evaluating operational needs, establishing priorities, coordinating facility operations, and resolving operational issues. The position collaborates with campus departments and community partners to ensure efficient operations, successful meetings and events, and a welcoming, professional, and high-quality experience for alumni, students, faculty, staff, and community guests.
Requirements
- Equivalent to a bachelor's degree in a related field and three years of related experience required.
- Ability to communicate with an ethnically and culturally diverse campus community.
- Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
- Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
- Proficiency in Microsoft Office and scheduling systems such as EMS, and the ability to quickly learn new university systems and applications.
Nice To Haves
- Experience coordinating office, facility, or operational functions in a customer service-oriented environment is preferred.
Responsibilities
- Lead the day-to-day operations of the Anna W. Ngai Alumni Center by administering the Event Management System (EMS), coordinating facility reservations, supporting space utilization, overseeing facility readiness, and serving as the operational liaison with campus service providers to ensure the Center is prepared to support meetings and events.
- Serve as the primary point of contact for the Alumni Center by providing center tours, assisting clients with facility reservations, communicating facility capabilities and operational requirements, coordinating with campus partners, and providing customer service to internal and external guests.
- Develop and maintain administrative systems, operational processes, fiscal support activities, and recordkeeping practices that promote efficient operations, regulatory compliance, effective resource management, and continuous improvement.
Benefits
- Up to 24 vacation days per year (based on employee group and/or length of service)
- 14 paid holidays
- 12 sick days annually with unlimited accrual
- A variety of medical, dental, and vision plans
- Participation in the CalPERS defined benefit plan
- Voluntary savings options such as 403(b), 401(k), and 457 plans
- Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit
- Confidential counseling and support services for employees and their families
- Wellness programs
- Professional development opportunities
- Insurance options including life, disability, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
