Alternative Risk Funding Specialist

Acrisure•New York, NY

2d•$60,000 - $65,000•Onsite

About The Position

The Support Specialist serves as a primary service and strategic support partner for clients within the employee benefits stop-loss insurance space. This role is responsible for delivering a high level of customer service, supporting Account Executives, and ensuring accurate, timely, and proactive management of stop-loss benefit plans. The Support Specialist plays a critical role in client retention and day-to-day client satisfaction.

Requirements

2+ years of experience in stop loss insurance, claims administration, MGU, carrier, or TPA environment
Working knowledge of specific and aggregate stop loss coverage and policy provisions
Experience coordinating with TPAs, carriers, and broker partners
Exceptional customer service and communication skills, both written and verbal.
High attention to detail with strong organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Proficiency with benefits administration systems, carrier portals, and CRM tools.

Responsibilities

Serve as a trusted point of contact for clients, both brokers and groups, providing exceptional customer service and timely submission of claims and reporting.
Support Account Executives in managing client relationships and ongoing service needs.
Manage the stop-loss work center queue.
Work with the Wholesure Specialty Placement accounting team to ensure timely payment of premium for all clients and timely payment of broker commissions.
Liaise with insurance carriers, vendors, and TPAs to ensure issue resolution.
Maintain accurate client records, documentation, and claim and reporting tracking within agency management.
Analyze data and provide insights.
Identify opportunities to improve service processes and enhance the overall client experience.
Build strong, long-term client, carrier, and TPA relationships through responsiveness, professionalism, and attention to detail.