Alternate Channels Director - Operations

Shelter Mutual Insurance Company•Columbia, MO

About The Position

The role will provide strategic and operational leadership for AmShield and Haulers Claims, Underwriting, Operations, data and business insights, and supporting technology. Driving profitability, operational effectiveness, customer service, compliance, and sustainable growth through disciplined execution and cross-functional alignment.

Requirements

Excellent oral and written communication, project management, statistical analysis, and analytical skills.
Ability to assess data related to potential expansion opportunities.
Ability to understand differing viewpoints and work with traditional and nontraditional perspectives.
Ability to develop innovative products and services based on profitability and consumer needs.
College-level coursework in general insurance or business administration is typically required.
College degree or equivalent job-related experience typically required.
Five years of general insurance experience at the administrative or management level, with thorough insurance industry knowledge, required.
Ability to perform essential functions of the job, with or without a reasonable accommodation.

Nice To Haves

MBA preferred.
Strong working knowledge of Shelter Insurance Companies operations preferred.

Responsibilities

Provide strategic and operational leadership for AmShield and Haulers Claims, Underwriting, Operations, data and business insights, and supporting technology.
Drive profitability, operational effectiveness, customer service, compliance, and sustainable growth through disciplined execution and cross-functional alignment.