Alterations Associate
Saks Fifth Avenue•Alafaya Woods, FL
•$27 - $34
About The Position
The Alterations Associate is part of the tailoring team and provides customer service and tailoring expertise. The role focuses on delivering an exceptional customer experience through customer fittings, alterations decisions, and strong customer relationships. The associate follows company, store, department, workroom, and tailor procedures while maintaining a clean and safe work environment and supporting store and department initiatives. Additional responsibilities may be assigned as needed.
Requirements
- At least 3 years of fitting and tailoring experience in high-end merchandise.
- Ability to fit and perform alterations on a wide range of garments.
- Ability to use standard sewing, pressing, and spotting equipment.
- Ability to use specialty machines, including double-blind, buttonhole, cover-stitch, and leather machines.
- Knowledge of the alterations industry, including fabrication and styling of luxury merchandise.
- High school graduate or equivalent preferred.
Nice To Haves
- Technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, and buttonholes.
Responsibilities
- Model all Saks Fifth Avenue Customer Service Principles.
- Achieve and exceed individual performance and productivity goals.
- Build and maintain excellent customer relationships while providing consistently high customer service.
- Follow Saks Fifth Avenue policies and procedures, as well as alteration workroom policies and Tailor procedures.
- Use tailoring expertise to make alteration decisions during customer fittings.
- Focus efforts on providing an exceptional customer experience.
- Maintain a clean and safe work environment.
- Support company, store, and department initiatives.
- Perform ad hoc responsibilities as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities across retail, distribution, digital, and corporate functions
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
