ALS Coordinator (Paramedic)
About The Position
The ALS Coordinator is responsible for assessing, implementing, guiding, performing, and evaluating the work and staff associated with the Emergency Medical Service Department. Under the direction of the Director of Operations and Medical Director, the coordinator works collaboratively with the EMS Manager to supervise staff across the BIDMC Ambulance division. Together with the EMS Manager, the coordinator helps manage daily operations, quality assessment and improvement, and administrative functions, and maintains medication and controlled-substance inventory and ordering. The role also coordinates communications with external vendor-company supervisors, the billing agency, vendor EMS agencies, and Dispatch Departments. The coordinator functions as an ALS staff member when operationally needed. The coordinator oversees quality assurance and review activities, supports clinical performance and protocol adherence, investigates clinical incidents, and provides feedback and education to field providers. The role serves as the primary liaison to the Medical Director for QA/QR matters and supports staff orientation, student paramedic rider experiences, protocol revision, and onboarding of new ALS providers.
Requirements
- High school diploma or GED.
- Valid and current driver's license in good standing.
- Valid and current EMT-Paramedic certification(s) as required in Massachusetts.
- Minimum of 5 years of ALS field experience as a paramedic.
- AHA BLS instructor certification.
- AHA ACLS instructor certification.
- Ability to make decisions guided by general instructions and practices that require interpretation, and to recommend solutions to moderately complex problems.
- Ability to analyze or interpret varied problems using observation, knowledge, skills, and general precedents.
- Ability to follow procedures, prioritize and organize work within guidelines, and seek assistance in difficult or unpredictable situations.
- Ability to summarize and communicate moderately complex information in English in varied written formats.
- Ability to comprehend and converse in English to communicate effectively with staff, patients, families, and external customers.
- Working knowledge of standard concepts, practices, procedures, and policies, and ability to apply them in varied situations.
- Ability to interact respectfully with employees, professional staff, and external contacts to share ideas, identify issues, obtain information, or deliver services.
- Ability to provide professional, respectful, service-oriented customer care; use active listening and problem-solving skills; and remain calm in stressful situations.
- Competence to provide patient care to youth ages 6 months to 16 years, young adults ages 16 to 30 years, middle-aged adults ages 30 to 60 years, and elderly patients ages 60 years and older.
Nice To Haves
- Associate degree or higher.
- AHA PALS instructor certification; listed as required within 6 months.
- Experience with ZOLL ePCR and CAD.
- Massachusetts EMS instructor/coordinator qualification.
- Competency in Microsoft Office, including Excel, Word, PowerPoint, and Teams.
Responsibilities
- Participate in human resources personnel functions for the EMS Department.
- Monitor and evaluate ALS provider performance for adherence to clinical protocols and standards of care.
- Provide clinical support and guidance to paramedics, AEMTs, and EMTs on patient care, protocol interpretation, and clinical decision-making.
- Supervise QA/QR personnel and oversee routine review of ePCR reports.
- Assign case reviews, ensure timely completion, promote consistency in evaluations, and escalate high-acuity and high-risk calls.
- Serve as the escalation point for complex cases requiring a higher level of review.
- Provide constructive feedback to field providers, document corrective actions, and present complex or sensitive cases to the Medical Director for review and direction.
- Coordinate with training staff on remediation and develop targeted educational programs based on QA findings.
- Identify trends in documentation quality, protocol adherence, and patient care outcomes.
- Conduct or delegate investigations into clinical incidents, including medication errors, refusals of care, airway management concerns, and protocol deviations; collect relevant documentation such as PCRs, communication logs, crew statements, and dispatch records.
- Draft formal investigation reports that outline findings, conclusions, and required corrective actions.
- Submit reports on significant clinical trends, provider performance issues, and investigation outcomes.
- Serve as the primary liaison to the Medical Director for QA/QR matters.
- Assist with orientation for new EMS staff at all levels and with rider activities and experiences for student paramedics.
- Assist in reviewing and revising internal ALS protocols and clinical operating procedures.
- Collaborate with education and training teams to design clinical training programs based on QA/QR findings.
- Support onboarding of new ALS providers by evaluating initial clinical documentation and performance.
- Help manage day-to-day EMS operations, quality assessment and improvement, and administrative functions in collaboration with the EMS Manager.
- Maintain medication and controlled-substance inventory control and ordering.
- Coordinate communication with external vendor-company supervisors, the billing agency, vendor EMS agencies, and Dispatch Departments.
- Function as an ALS staff member when operationally needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
