ALS Coordinator (Paramedic)

Beth Israel Lahey Health•Boston, MA

1d•$65,000 - $85,000

About The Position

The ALS Coordinator is responsible and accountable for assessing, implementing, guiding, performing, and evaluating the work and staff associated with the Emergency Medical Service Department. Under the direction of the Director of Operations and Medical Director, the coordinator collaborates with the department EMS Manager to supervise staff across all levels of the BIDMC Ambulance division. Together with the EMS Manager, the coordinator helps manage day-to-day operations, quality assessment and improvement, and administrative functions, and maintains medication and controlled-substance inventory control and ordering. The coordinator communicates with external vendor company supervisors, the billing agency, vendor EMS agencies, and Dispatch Departments. The role also functions as an ALS staff member when operationally needed. The position oversees clinical quality review activities, provider performance, investigations, feedback, remediation, and clinical education in coordination with the Medical Director and training staff. It supports staff orientation and student paramedic rider activities, reviews and revises ALS protocols and clinical operating procedures, and supports onboarding of ALS providers.

Requirements

High School Diploma or GED.
Valid and current Driver’s License in good standing.
Valid and current EMT-Paramedic Certification(s) as required in Massachusetts.
Minimum 5 years of ALS field experience as a paramedic.
AHA BLS instructor certification.
AHA ACLS instructor certification.
Competency in Microsoft Office (Excel, Word, PowerPoint, and Teams) is listed among qualifications.
Ability to make decisions guided by general instructions and practices, interpret guidance, and recommend solutions to problems of moderate complexity.
Ability to analyze varied problems using observation, knowledge, skills, and general precedents.
Ability to follow precedents and procedures, prioritize and organize work within general guidelines, and seek help in difficult or unpredictable situations.
Ability to summarize and communicate moderately complex information in English in varied written formats.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, and ability to apply them in varied situations.
Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Competence to provide patient care to youth (6 months to 16 years), young adults (16–30 years), middle-aged adults (30–60 years), and elderly patients (60+ years).
Ability to perform very heavy work, exerting more than 100 pounds of force occasionally and/or 50 pounds continually; the employee is physically active in all elements of the job.

Nice To Haves

Associate degree or higher preferred.
AHA PALS instructor; stated as required within 6 months.
Experience with ZOLL ePCR and CAD.
Massachusetts EMS instructor/coordinator.

Responsibilities

Participate in Human Resources personnel functions for the EMS Department.
Monitor and evaluate ALS provider performance to ensure adherence to clinical protocols and standards of care.
Provide clinical support and guidance to paramedics, AEMTs, and EMTs on patient care, protocol interpretation, and clinical decision-making.
Supervise QA/QR personnel and oversee routine review of ePCR reports.
Assign case reviews, ensure timely completion and consistent evaluation, and escalate high-acuity and high-risk calls.
Serve as the escalation point for complex cases requiring a higher level of review.
Deliver constructive feedback to field providers, document corrective actions, and present complex or sensitive cases to the Medical Director for review and direction.
Coordinate with training staff on remediation and targeted educational programs based on QA findings.
Identify trends in documentation quality, protocol adherence, and patient care outcomes.
Conduct or delegate investigations into clinical incidents, including medication errors, refusals of care, airway management concerns, and protocol deviations; collect relevant documentation such as PCRs, communication logs, crew statements, and dispatch records.
Draft formal investigation reports with findings, conclusions, and required corrective actions.
Submit reports on significant clinical trends, provider performance issues, and investigation outcomes.
Serve as the primary liaison to the Medical Director for QA/QR matters.
Assist with orientation for new EMS staff at all levels and rider activities and experiences for student Paramedics.
Assist in reviewing and revising internal ALS protocols and clinical operating procedures.
Collaborate with education and training teams to design clinical training programs based on QA/QR findings.
Support onboarding of new ALS providers by evaluating initial clinical documentation and performance.
Help manage day-to-day EMS operations, quality assessment and improvement, and administrative functions with the EMS Manager.
Maintain medication and controlled-substance inventory control and ordering.
Communicate and coordinate with external vendor company supervisors, the billing agency, vendor EMS agencies, and Dispatch Departments.
Function as an ALS staff member when operationally needed.