Bilingual Allocations Coordinator (Temporary)

ARC'TERYX•Vancouver, BC

2d•$70,000 - $88,000•Hybrid

About The Position

As a bilingual Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Wholesale Accounts and Factory Outlet teams. You work cross-functionally with our internal operational, commercial, and demand planning teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience. This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Please note this is a temporary role.

Requirements

3+ year in a Customer Service, Retail Management, or Allocations role
Able to read, write, fluently speak and understand both English and French
Highly effective verbal and written communication skills
Proactive and comfortable communicating with customers via phone and email
Strong organizational, interpersonal, and problem-solving skills
Demonstrate attention to detail, including accurate data entry skills
Proficient in Microsoft Office, particularly Microsoft Excel
Proactive in identifying the root cause of issues and developing solutions
Remain highly flexible and adaptable when faced with ambiguity
Effectively balance autonomy and collaboration
Seek the best (sometimes not the easiest) solutions with unwavering commitment

Nice To Haves

You may be required to travel occasionally for territory visits
Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

Acquiring a broad knowledge of order book management processes across all customer groups
Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required
Proactively managing the order book fulfillment process; ensuring order releases are accurate, timely, and delivered according to the customer requirements
Acting as the hub for communication between the wholesale customers, territory managers, and internal operational teams, building close relationships and ensuring all stakeholders are aligned
Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors
Supporting various departmental initiatives, including providing mentorship to new allocations team members
Identifying issues and gaps in process and supporting the team to help find resolutions
Constantly seeking opportunities to improve processes or better support sales and sell-through
Acquiring a working knowledge of Arc’teryx products and technologies
Supporting the team with additional tasks as required to help achieve company objectives
Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain
Assisting in driving sales initiatives and programs
Identifying and highlighting any inventory risks as soon as discovered and investigating options to solve the problem
Helping to identify regional shortages and overages for the Open-To-Buy process

Benefits

Extended health, dental, and vision coverage
Mental health support
Fertility benefits
Gender-affirming care
24/7 Employee Assistance Program (EAP)
RRSP matching
Arc'teryx Annual Incentive Plan
Employee Stock Purchase program (ESPP)
Paid time off
Wellness time
No Wasted Day program (dedicated paid days to get outside & explore)
Parental leave top-up
Nesting period for new parents
Professional development opportunities
Arc'teryx Academies (outdoor skill-building events)
Employee Belonging Councils
Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)