Alliance and Client Success Director

AliveCor

60d • $150,000 - $175,000

About The Position

AliveCor is seeking an Alliance and Client Success Director to join our Employer and Strategic Alliances team. This is a pivotal individual contributor role focused on launching, enabling, and scaling AliveCor's Health Plan and Alliance channels, while simultaneously implementing solutions and achieving revenue goals with direct employer accounts. The position acts as a strategic architect responsible for operationalizing the implementation and direct client support procedures and best practices to ensure clients realize immediate, measurable ROI and clinical outcomes. By expanding access to clinical-quality care and early risk detection within enterprise ecosystems, this role directly advances AliveCor's mission to be the world’s heart health partner and enable quality care for everyone.

Requirements

• 7+ years in digital health and healthcare, specifically managing complex health plan partnerships or large-scale, self-insured employers
• Health plan fluency is necessary to demonstrate a deep understanding of payer dynamics, including in-network contracts, ASO agreements, and fully-insured deployments
• Portfolio management experience should include a proven track record of managing a portfolio of direct, self-insured employer clients with 1k+ lives
• Execution focus is required to take a signed contract and build a structured, repeatable implementation and growth process
• Analytical rigor and technical skills are essential to navigate and explain complex financial ROI frameworks, medical claims analysis, and performance-based contracting
• Communication excellence is needed to articulate the value of clinical-quality access and acute event avoidance to CFOs and Benefits Leaders
• Software ecosystem proficiency is necessary to navigate enterprise CRMs like Salesforce and advanced data analytics platforms to track implementation milestones, manage fee structures, and monitor performance benchmarks

Responsibilities

• Establish and scale client success operations by building, standardizing, and implementing the foundational processes, best practices, and strategies for the client success function while directly managing day-to-day account requirements and tactical execution
• Lead the end-to-end client and partner lifecycle from assisting in late-stage sales cycles through managing seamless post-sale implementations, driving ongoing engagement, and securing long-term account retention
• Drive sustained revenue growth by maintaining direct accountability for revenue targets, ensuring clients achieve their strategic goals, securing renewals, and actively identifying account expansion or upsell opportunities
• Solve complex strategic challenges as a creative problem-solver to navigate alliance dynamics and performance-based contracts, finding innovative ways to maximize partner ROI while protecting internal business objectives
• Own key client and partner relationships by serving as the primary, high-touch point of contact for key health plans, alliance partners, and self-insured employer clients to ensure exceptional service delivery and measurable clinical and financial outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed