Client Success Director

CareATC • Salt Lake City, UT

3d • $130,000 - $150,000 • Hybrid

About The Position

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Drive Client Success. Strengthen Partnerships. Shape the Future of Healthcare. Location: Greater Salt Lake City area or surrounding communities required Remote Position: Candidates must reside in the Greater Salt Lake City area while supporting clients throughout the market Salary Range: $130,000 - $150,000 annually + Bonus Eligibility Why CareATC is Different (and Why You'll Love It Here) At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality outcomes—not patient volume. As a Client Success Director, you'll serve as a strategic partner to employer clients, helping them maximize the value of their healthcare investment while driving engagement, retention, and long-term success. This is an opportunity to step into a highly visible role where you'll influence client strategy, strengthen partnerships, and collaborate with operational, clinical, and executive leaders to deliver meaningful results for clients and the populations they serve. CareATC Advantages Access to health center services and medications at little or no cost for you and your dependents (based on location) Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance Mission-driven culture focused on innovation, collaboration, and continuous improvement Opportunities for professional growth and career advancement The opportunity to make a meaningful impact on healthcare delivery across the country About the Job As a Client Success Director, you will serve as the strategic lead for a portfolio of employer clients, ensuring exceptional service delivery, strong business outcomes, and long-term partnership success. This highly visible role combines relationship management, strategic consulting, contract renewals, and business growth. You'll work cross-functionally to align client objectives with operational execution while identifying opportunities to strengthen and expand partnerships. This role supports clients throughout the Salt Lake City market and surrounding areas, balancing strategic account management with regular onsite client engagement. Applicants must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 5+ years of client success, account management, benefits consulting, healthcare operations, or strategic customer relationship management experience
• Proven success building trusted client relationships and driving retention, satisfaction, and growth
• Strong business acumen with the ability to interpret data and translate insights into action
• Excellent communication, presentation, and negotiation skills with executive-level stakeholders
• Must reside in the Greater Salt Lake City area and be willing to travel regularly throughout the assigned territory

Responsibilities

• Serve as the strategic relationship lead for a portfolio of employer clients, driving engagement, satisfaction, and long-term success
• Partner with client stakeholders to develop and execute strategies that improve outcomes and maximize program value
• Lead contract renewals, retention efforts, and growth opportunities across assigned accounts
• Present performance metrics, ROI analyses, and strategic recommendations to executive audiences
• Collaborate with Operations, Clinical, and Implementation teams to ensure exceptional service delivery
• Advocate for client needs while identifying opportunities to strengthen and expand partnerships

Benefits

• Access to health center services and medications at little or no cost for you and your dependents (based on location)
• Medical
• Dental
• Vision
• 401(k)
• PTO
• Disability
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior