Alliance Account Manager

Border States•Fremont, NE

3d•Onsite

About The Position

Supports vision and direction established by the Alliance Director/Manager when managing assigned alliance account relationships. Responsible for activities to drive innovation, continuous improvement and customer satisfaction. Coordinates branch and corporate resources and activities for customer development, project implementation, integration and retention. Formulates and articulates methods and plans for customer business process enhancements in the areas of procurement, logistics, operations, technology, and finance. Develops and maintains successful long-term alliance customer management relationships.

Requirements

Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
Minimum of four-years of prior customer service, marketing, and quotation or sales experience preferred.
Minimum of five-years of prior distribution sales experience preferred.
Experience with presenting in front of a large group.
Technical competence in distribution to understand what drives our customers’ business to ensure we deliver meaningful business outcomes.
Ability to read, write and speak in English required.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

Responsibilities

Implements and maintains strategies and relationships for the alliance customer while serving as the key contact and advocate.
Participates in the development and implementation of annual plans and supports long-term goals and direction with the regional management for assigned alliance accounts.
Ensures there is agreement compliance, customer satisfaction, relationship and process integration, core team communication and follow through for assigned alliance customers.
Ensures consistent, accurate communication between the alliance customer and Border States.
Uses established performance metrics to help drive continuous improvement.
Collaborates with company sourcing, engineering and customer standards to ensure lowest total cost and supply chain continuity for the alliance customer.
Participates in providing forecasts, strategy planning, coordination of initiatives, presentations, product category strategies, use of measurement tools, planning and coordination of annual efforts, resource deployment, and service management.
Seeks out and identifies performance and internal relationship concerns and reports those concerns to executive management and helps develop issue resolution plans.
Participates in established core team meetings.
Participates in the development and implementation of short-term objectives and action plans to support overall satisfaction and retention of alliance customers, company and customer strategies, sales development, demand forecasting, proposal coordination, presentations, financial projections, cross market strategies, and measurement tools for assigned alliance customers.
Provides input into the development of new supply chain solutions, systems, technology, methods, ideas, innovations and procedures that ensure retention and overall effectiveness and efficiency in serving alliance customers.
Provides feedback from the field on customer satisfaction, pricing, products, quality, service, customer needs and new offerings.
Provides feedback on the performance of vendors and acts as a vendor alignment advisor.
Monitors sourcing and aggregation activities and collaborates with the alliance team to ensure service, reduce total cost, drive innovation and improvement, enhance relationships and to promote diversity.
Involved in local supplier diversity events.
Acts as a corporate customer advocate and performs the duties of the corporate representative for alliance core teams as assigned.
Adheres to FY budgetary objectives, and provides accurate, timely documentation of expenses, and other information as requested.
Performs other duties as assigned by supervisor of designate.