All-Source Platform User Support Specialist 3

Base-2 Solutions, LLC • Bethesda, MD

14d • Onsite

About The Position

Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 3 to support the DIA-NMEC DOMEX Technology Platform in Bethesda, Maryland. The role supports the DOMEX Data Discovery Platform and focuses on improving user implementation of software developed under the DTP program.

The specialist provides DTP familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant classified data for intelligence analysis and operations. The role is suited to a current or former intelligence analyst or intelligence instructor who enjoys helping users, developing tradecraft, solving mission problems, and working directly with customers and technical teams.

Requirements

• Active TS/SCI clearance and ability to obtain a CI Polygraph.
• Bachelor's degree and at least six years of experience working with or as an all-source intelligence analyst; three additional years of experience may substitute for the bachelor's degree.
• Additional directly related experience as a military intelligence analyst may be considered in lieu of a degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Ability to solve complex problems in support of real-world national security missions.
• Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
• Self-motivated, creative, and organized.
• Ability to clarify and accomplish tasks under limited supervision.
• Ability to manage personal workload and complete tasks early or on time.
• Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
• Ability to understand and anticipate second- and third-order effects resulting from user engagements and personal decisions.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Education and experience equivalencies listed: high school diploma/GED with 9 years of experience; associate degree with 9 years; bachelor's degree with 6 years; master's degree with 6 years; or PhD with 6 years.

Nice To Haves

• Experience working with three-letter agencies.
• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent military ranks.
• High proficiency with Microsoft Office products, SharePoint, Jira, and Confluence.
• Experience supporting DIA/NMEC, NDOC, OSIC, D3P, and/or POSTMAN.

Responsibilities

• Become a DTP application power user to support discovery of critical intelligence insights.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
• Enable Military and Intelligence Community users to discover, retrieve, and use data to solve intelligence problems and support operations.
• Build professional relationships that enable use of novel technologies and tradecraft to discover, retrieve, and incorporate data into finished intelligence products.
• Identify and pursue opportunities to increase user adoption of DTP applications and data.
• Create DTP training and familiarization materials to support users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.
• Collaborate with program teams, including UI/UX designers, developers, integrators, system engineers, and testers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level