User Support Specialist

Hertford County•Winton, NC

About The Position

The Systems Support Specialist provides support and maintenance for computer hardware and applications serving the County. The role handles day-to-day computer support operations, responds to helpdesk calls, troubleshoots hardware, software, and network issues, and supports workstation deployments and user account management. It also includes documenting incidents and system changes, coordinating hardware and application change requests, and maintaining an inventory of IT equipment.

Requirements

Knowledge of computer hardware, software, and related information technology devices.
Strong knowledge of Office 365 applications.
Experience providing technical support over the phone and recording details in an IT ticketing system, such as BMC Track-It.
Experience supporting and maintaining Microsoft Active Directory Services.
Experience configuring, troubleshooting, and maintaining network switching equipment.
Demonstrated ability to independently resolve problems through system analysis and/or troubleshooting procedures.

Responsibilities

Handle day-to-day computer support and maintenance operations.
Answer helpdesk calls.
Create user accounts and manage access using Microsoft Active Directory Services.
Configure and troubleshoot software, hardware, and networks.
Deliver and install printers and other peripherals.
Prepare workstations for new deployments.
Prepare user profiles for team members.
Migrate data from old computers to new computers.
Manage incidents using an IT ticketing or work-order system.
Document issues and changes to IT systems in the IT tracking system.
Work with stakeholders on hardware and application change requests and communicate project status to required parties.
Maintain an inventory of IT equipment.