All Shop Lead

Retail Concepts, Inc. • Houston, TX

6d • Onsite

About The Position

Sun & Ski Sports is seeking a Bike & Snow Shop Lead to manage a dynamic shop environment focused on customer experience. This role involves coaching the team, optimizing operations, and creating an engaging atmosphere for both staff and customers. The company, established in 1980 and based in Houston, Texas, has 32 locations across 13 states and specializes in outdoor gear for activities like watersports, biking, running, skiing, and snowboarding. They offer top brands and expert advice, aiming to make everyone an outdoor adventurer.

Requirements

• Minimum of 1+ years of management experience, with proven ability to lead, motivate, and develop high-performing teams.
• 2+ years of retail and/or bike shop experience required; hands-on technical knowledge is a strong plus.
• Understanding of retail business operations, including inventory control and shrink reduction strategies.
• Skilled in networking, recruiting, interviewing, training, and developing others for success.
• Exceptional interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and corporate leadership.
• Strong organizational skills with the ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Capable of problem-solving and decision-making with keen attention to detail and accuracy.
• A true outdoor enthusiast with a love for cycling, skiing, snowboarding, and related activities — you're not just selling the gear, you live the lifestyle.

Responsibilities

• Ensure the team consistently provides exceptional customer service that goes above and beyond expectations.
• Provide prompt, high-quality service on all shop repairs and tune-ups.
• Ensure all shop paperwork is accurately completed.
• Thoroughly inspect all equipment and document any deficiencies found during repairs that were not initially reported on the service ticket.
• Drive sales on merchandise, accessories, and service labor.
• Train, develop, and evaluate shop associates to support their growth and ongoing improvement.
• Identify operational issues or customer challenges and propose practical, effective solutions.
• Ensure all bike shop team members follow Sun & Ski Sports policies and procedures.
• Attend in-store and off-site bike clinics to enhance technical and product knowledge.
• Represent Sun & Ski Sports within the local community to build brand awareness and loyalty.
• Assist with bike, cycling, and snow sport events to promote products and services.
• Maintain open communication with store leadership and the Home Office to stay aligned with company initiatives.
• Minimize inventory loss, both internal and external, and ensure accurate handling of all cash transactions.

Benefits

• Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed