All-Around Rooms Candidate

Beyond Grad•Napa, CA

7d•Onsite

About The Position

This placement opportunity is designed to provide comprehensive training and experience across various roles within the Rooms Division of a hotel. The program includes an initial orientation phase, followed by hands-on experience and supervisory training in Housekeeping and Front Desk operations. The total duration of the placement is approximately 9 months, divided into distinct phases for each department.

Requirements

Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry OR have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA).
Shown consistent career growth over the last years.
Shown serious commitment to your most recent employers.

Responsibilities

Receive orientation to the company, local community, company customers, culture, business strategies, payroll schedules, payroll tax withholding, local training area, housing options, apartment complexes, and transportation options.
Meet key contacts and other employees.
Receive computer training on company systems.
Receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues.
Inspect guest rooms and public spaces to ensure compliance with all standards.
Assist in scheduling room, turndown, mini-bar and linen attendants.
Provide training, coaching and counseling for better performance.
Supervise performance of all team members.
Produce schedules for employees in accordance with staffing guides/ productivity requirements.
Review and adjust staffing daily to ensure optimum staffing levels.
Review assignments of employees and make adjustments.
Manage administrative functions in accordance with established standards.
Evaluate, coach, counsel and provide leadership support.
Learn front desk computer system.
Execute check-in and check-out procedures.
Promote Preferred Guest Program.
Perform cashier responsibilities, maintain a house bank, and make a deposit and accurate report of receipts daily.
Handle group arrivals procedures, guest room assignment and control.
Manage walk over procedures.
Maintain hourly house counts.
Implement sell-out controls.
Manage room key controls.
Utilize room up-selling techniques.
Resolve guest concerns.
Oversee the front desk agents.
Train staff on upselling techniques.
Assign tasks to front desk agents.
Provide training and support to front desk agents.
Maintain all front desk related equipment and a par stock of supplies.
Implement strategies to maximize occupancy and revenue.
Review Housekeeping reports and follow-up.
Learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.