Alert Alarm Service Manager

Zeus Fire and Security•Honolulu, HI

1d•Onsite

About The Position

The Service Manager is responsible for overseeing the service department, ensuring the highest level of customer satisfaction, managing service technicians, and maintaining efficient operations.

Requirements

High school diploma and five years of work experience with three years of supervisory experience
Strong technical knowledge of alarm systems, installation procedures, and troubleshooting techniques.
Proven leadership and team management skills, with the ability to motivate and develop staff.
Excellent customer service skills, with a strong focus on customer satisfaction and relationship management.
Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.
Exceptional communication skills, both verbal and written.
Valid driver’s license and clean driver's abstract
Ability to access local, state and federal worksites.

Responsibilities

Oversee the daily operations of the service department, ensuring all activities are completed efficiently and to a high standard.
Ensure customer satisfaction by addressing service issues promptly, providing solutions, and maintaining strong customer relationships.
Manage, mentor, and develop a team of service technicians, ensuring they have the necessary training and resources to perform their duties effectively.
Provide technical support and guidance to service technicians and customers, troubleshooting and resolving complex issues.
Implement and maintain quality control procedures to ensure all installations and services meet company standards and regulatory requirements.
Monitor and evaluate the performance of service technicians, providing feedback and conducting performance reviews.
Ensure proper inventory and availability of service-related parts and equipment, ensuring availability and proper stock levels.
Prepare and present regular reports on service activities, performance metrics, and customer feedback to senior management.
Identify opportunities for process improvements and implement changes to enhance service efficiency and effectiveness.
Ensure compliance with all safety regulations and company policies.
Participate in the interview and selection process of qualified candidates and recommend personnel actions.
Other related duties as assigned.