Alarm Service Technician (Offering $1,000 sign on bonus!)

Brinks Home•Kansas City, KS

4d•Onsite

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment. $1,000 sign on paid after 90 days of employment. Low Voltage CCTV experience is highly preferred

Requirements

H.S. Diploma or GED
Good driving record and Valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be comfortable with climbing ladders and working at heights.
Must be comfortable working in tight spaces such as crawlspaces, attics and basements.

Nice To Haves

Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
Low Voltage CCTV experience is highly preferred.
Low-voltage license or alarm installation certification.
NICET I certification.

Responsibilities

Install, service, and inspect low-voltage electronic security equipment.
Replace system components such as panels, peripheral devices, audible/visual alarms, etc.
Drive to customer homes to perform service.
Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
Educate and train customers, including system demonstrations.
Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
Identify opportunities to improve the use and functionality of the customer's system and provide recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace / job site, ensuring customer satisfaction after the interaction.