3rd Shift Dispatcher/Alarm 9pm-7am (Signing Bonus Included)

Federal Protection Inc•Springfield, MO

3d•$36,000 - $42,000•Onsite

About The Position

Under general direction of the Response Center Manager, this role is responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers. The position is for the 3rd shift (9:00 pm - 7:00 am) with a rotating schedule that includes some weekends (4 to 5 days on / 3 to 4 days off). This is a fast-paced, challenging, and rewarding position where the alarm monitoring agent works on a team to help protect customers, their families, and their businesses. There is an opportunity for advancement and specialization, and a multi-tier training program provides essential employee development and offers additional compensation upon graduation of each tier. A shift differential is provided for 2nd and 3rd shifts, and a $1,500 signing bonus is included.

Requirements

High School Diploma or GED
Customer Service skills
Multi-line phone skills
Life-safety knowledge
Proficiency in Microsoft Office (Outlook, Excel, Word)
Excellent customer service skills with co-workers and customers by telephone
Good documentation and data entry skills
Accurate typing and 10-key skills
Detail-oriented and very organized
Superior telephone, written & verbal communication, and interpersonal skills
Confidence to work independently, but responsive to team environment
Ability to multitask and tolerate stress
Ability to effectively communicate and articulate with technicians and customers professionally
Ability to problem solve, be a quick thinker and resourceful
Strong phone presence, with the ability to speak clearly and project voice
Physical ability to bend down to get into files
Physical ability to lift up to 50 lbs