1st Shift Alarm Dispatcher / Alarm Operator
About The Position
Under general direction of the Response Center Manager, this role is responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers. This is a fast-paced, challenging, but rewarding position where the alarm monitoring agent works on a team to help protect customers, their families, and their businesses. The company offers an opportunity for advancement and specialization, with a multi-tier training program that provides essential employee development and offers additional compensation upon graduation of each tier. A shift differential is offered for 2nd and 3rd shifts.
Requirements
- High School Diploma or GED
- Customer Service
- Multi-line phones
- Life-safety systems knowledge
- Microsoft Office proficiency (Outlook, Excel, Word)
- Excellent customer service skills with co-workers and customers by telephone
- Good documentation and data entry skills
- Accurate typing and 10-key skills
- Detail oriented and very organized
- Superior telephone, written & verbal communication, and interpersonal skills
- Confidence to work independently, but responsive to team environment
- Ability to multitask and tolerate stress
- Ability to effectively communicate and articulate with technicians and customers professionally
- Ability to problem solve, be a quick thinker and resourceful
- Strong phone presence, with the ability to speak clearly and project voice
- Physical ability to bend down to get into files
- Physical ability to lift up to 50 lbs
Nice To Haves
- Monitoring/Dispatching experience
- Computer based dispatching and service call scheduling
Responsibilities
- Monitoring security and life safety alarm systems
- Dispatching law enforcement/first responders
- Coordinating service requests from customers
Benefits
- Opportunity for advancement & specialization
- Multi-Tier training program provides essential employee-development and offers additional compensation upon graduation of each tier
- Shift Differential for 2nd and 3rd shift
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
