Alarm Monitoring Operator I

Securitas Technology Corporation•Uniontown, OH

9d•Onsite

About The Position

Alarm Monitoring Operator I About Securitas Technology At Securitas Technology, we help create safer environments through innovative security, safety, and monitoring solutions. As part of Securitas, a global leader in protective services, our team of more than 13,000 colleagues across 40 countries is dedicated to protecting people, businesses, and communities through technology, expertise, and exceptional service. Our purpose is to help make your world a safer place. We're currently seeking motivated individuals to join our 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative. This full-time position is available on mid-shift, second shift, and third shift schedules which includes weekends and holidays. Job Description In this role, you'll be at the center of critical life-safety operations, serving as the first point of contact when alarm events occur. Like a 911 emergency dispatcher, you'll play a vital role in helping protect people, property, and businesses by responding quickly and accurately to incoming alarm signals. You will also be open to: Alarm Monitoring Operator Career Progression Program Shift premium for eligible assigned shifts Opportunity for annual merit pay increases Career advancement opportunities and educational assistance What You'll Do Complete a paid training class and must pass a final exam certifying your skill as an Alarm Monitoring Operator Monitor and respond to alarm events with speed and accuracy through phone and computer systems Coordinate with emergency responders, including police and fire departments Notify customers and provide timely updates during alarm events Handle inbound and outbound phone calls using a multi-line telephone system Accurately document events through data entry and handle customer information with confidentiality Follow established procedures to support life-safety and emergency response operations Minimum Requirements High School Diploma or GED required, some college preferred 1-3 years’ work experience Candidates must complete a pre-hire typing assessment of 30+ words a minute Must be able to prioritize and multitask in a fast-paced environment Must be able to follow written and verbal instructions Good interpersonal, communication, and organizational skills Physical Requirements Ability to sit for extended periods of time Effectively monitor, interpret, and respond to information displayed across multiple computer monitors Perform job duties in an office environment under standard LED and fluorescent lighting Ability to wear a headset for extended periods and effectively hear and communicate with customers over the phone Securitas Technology Comprehensive Benefits Medical, Dental, Vision, and Life Insurance Company Paid Short Term and Long-Term Disability 401K with Company match up to 60% of the first 6% of earnings Paid vacation, holiday and sick time Wide variety of employee discounts on travel, equipment, and more! We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Requirements

High School Diploma or GED required, some college preferred
1-3 years’ work experience
Candidates must complete a pre-hire typing assessment of 30+ words a minute
Must be able to prioritize and multitask in a fast-paced environment
Must be able to follow written and verbal instructions
Good interpersonal, communication, and organizational skills
Ability to sit for extended periods of time
Effectively monitor, interpret, and respond to information displayed across multiple computer monitors
Perform job duties in an office environment under standard LED and fluorescent lighting
Ability to wear a headset for extended periods and effectively hear and communicate with customers over the phone

Nice To Haves

some college preferred

Responsibilities

Complete a paid training class and must pass a final exam certifying your skill as an Alarm Monitoring Operator
Monitor and respond to alarm events with speed and accuracy through phone and computer systems
Coordinate with emergency responders, including police and fire departments
Notify customers and provide timely updates during alarm events
Handle inbound and outbound phone calls using a multi-line telephone system
Accurately document events through data entry and handle customer information with confidentiality
Follow established procedures to support life-safety and emergency response operations