Alarm Monitoring & Dispatch Representative – 3rd Shift

Solucient Security•Mundy Charter Township, MI

11d•Onsite

About The Position

At Solucient Security, we do more than monitor alarms-we help protect people, property, and peace of mind. We serve our clients 24 hours a day, 7 days a week 365 days a year. Work at our conveniently located office at 7241 Fenton Road in Grand Blanc, Michigan. We are currently hiring new Operators to join our first shift. The ability to work weekends and holidays are a must. Full Time Opportunity $16 /hour starting pay. Level Up in Pay as your Skills and Experience Level Up! Third Shift Hours 10pm-6am. Expect to work 32-40 hours. As an Alarm Monitoring & Dispatch Representative you will specialize in primarily commercial and some residential alarm monitoring and be confident that you will join a team of dedicated, skilled professionals who are committed to our client's complete satisfaction. As a member of the Central Station Monitoring team, you will be the one notifying our Clients of verified alarms, when help is on the way or working with them directly to offer solutions to ensure their needs have been met. You will also dispatch police and fire authorities when verified alarms are presented. No industry experience is necessary. We provide you with an extensive 4-6 week paid training program to give you the skills needed to handle emergency alarms, procedures, and protocols to protect life and property. Our next training class starts soon so do not delay your application. At Solucient Security, the Alarm Monitoring & Dispatch Representative works in our state-of-the-art alarm monitoring center. Our highly trained and customer-driven team provides focused monitoring on intrusion, fire, life safety alarms for both residential and commercial customers. We pride ourselves in verifying, communicating and documenting alarm signals with a commitment to the highest standards of service for our customers and the community.

Requirements

Must be 18 years of age with High School Education, GED or equivalent.
1-2 years customer support-related experience.
Strong computer skills, including Microsoft Office (MS365 a plus)
A commitment to high standards and customer service excellence
Advanced phone skills and excellent written and verbal communication skills
Strong data entry/keyboarding skills
The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail
The ability to follow company protocols and standard operating procedures
The desire to exceed expectations and make a difference in the lives of our customers and community
Intentionally champion The Solucient Way while serving team members, Clients and our community.
Successful pre-employment background check and drug test are required.

Nice To Haves

MS365

Responsibilities

Notifying clients of verified alarms
Informing clients when help is on the way
Working with clients to offer solutions to ensure their needs have been met
Dispatching police and fire authorities when verified alarms are presented
Monitoring intrusion, fire, and life safety alarms for both residential and commercial customers
Verifying, communicating, and documenting alarm signals

Benefits

Great Pay- $15/hour (plus $1 per hour shift premium for hours worked between 6pm-6am)
Flexible schedule that promotes a work-life balance focus while meeting the needs of our clients.
Smart Casual dress Code, we provide uniform shirts.
Medical, Dental, Vision insurance (single coverage less than $60 per pay)
401k plan with a company match
Paid Time Off
11 paid Holidays plus Double time pay for Holidays actually worked.
Extensive onboarding training plan to give you the tools and resources to prepare you for success
Monthly rewards, challenges, and contests
$1,000 Employee Referral Program
National recognition and awards
Real Growth opportunities