AJOC Classified Support Engineer

Govcio LLC • Annapolis, MD

7d • Onsite

About The Position

GovCIO is hiring an AJOC Classified Support Engineer for an upcoming award. The position is located onsite in Annapolis Junction and provides technical and management leadership for IT field support services for AJOC classified systems. The role directs international field support activities and oversees support for federal, contractor, and detail employees using TSA Systems. It also manages IT field services, including deskside and mobility support, deployments, operations and maintenance, asset inventory assistance, video conferencing and A/V maintenance, and local onsite cabling.

Requirements

• High school diploma and 6–8 years of experience, or commensurate experience.
• At least 6 years of experience in IT support.
• Appropriate personnel clearance levels to access classified systems; a TS/SCI clearance is required.
• Expert-level IT field support and leadership skills, including the ability to manage complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, intricate deskside tasks, and deployment strategies.
• Ability to provide comprehensive IT support for TSA staff at international locations.
• Leadership in evaluating service performance, managing and documenting tickets, ensuring high-quality resolution and system optimization, and recommending significant service delivery changes.

Responsibilities

• Provide technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives.
• Direct and control international field support activities, with responsibility for management, methods, and staffing to ensure technical requirements are met.
• Oversee technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources.
• Ensure support engineers complete mandatory and job-related training.
• Direct IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, video conferencing and A/V O&M, and local onsite cabling.
• Evaluate service performance, manage and document tickets, ensure high-quality resolution and system optimization, and recommend significant changes to improve service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED