AIx Field Service Engineer

Applied Materials•Chandler, AZ

17h•Hybrid

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
Have knowledge of Applied's digital products and applications.
Knowledge of Equipment and Fab Operations.
Understands key business drivers; uses this understanding to accomplish own work.
No supervisory responsibilities but provides informal guidance to new team members.
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Uses Applied Problem Solving Technique for the issue resolution framework.
Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Explains complex information to others in straightforward situations.

Responsibilities

Identifies areas for improvement to drive continual improvement for digital tools.
Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
Internally explains difficult or sensitive problems building consensus with team and customers.
Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
Responsible for model propagation and dashboard configuration.
Monitors signals for short and long term trends.
Main point of contact for all digital tool issues within site and with HQ.
Provides mentoring on troubleshooting methodologies learning new tools and processes.
Understands BKM modeling techniques.