AIT Lab Associate - Student (AY 26-27AY)
About The Position
This student position involves maintaining computers in academic labs, primarily in the sciences. The role includes handling customer technical support cases, troubleshooting technical issues, and replacing or repairing necessary parts. The associate will also serve as a liaison between AIT and Faculty, provide technical assistance with computer hardware and software, and keep track of computer inventory in academic and research labs. Responsibilities also include keeping the equipment area neat and clean, replacing computers as needed, learning to keep applications installed and configured correctly, and learning and demonstrating best practices for creating documentation. The role may also involve helping with various to-dos and office tasks, and other duties as assigned.
Requirements
- Strong customer service and communication skills
- Aptitude for using computer technology in computer labs and scientific research
- Ability to write documentation for hardware and software procedures
- Excellent writing, verbal and organizational skills
- Strong attention to detail
- Comfortable with web conference technology (O365, Teams, etc.)
- Being able to lift up to 15 lbs
Nice To Haves
- Science majors
- Experience installing and configuring computer hardware
Responsibilities
- Maintaining computers in academic labs, primarily in the sciences
- Handling customer technical support cases through the ticketing system (Footprints)
- Troubleshooting technical issues
- Replacing or repairing the necessary parts
- Serve as liaison between AIT and Faculty primarily in Meyer
- Provide technical assistance with computer hardware and software
- Keeping track of the computer inventory in academic labs and research labs
- Keeping equipment area neat and clean
- Replace computers as needed
- Learning how to keep applications installed and configured correctly
- Learn and demonstrate best practices for creating documentation
- Help with various to-do’s and office tasks as needed
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
