Aisles Online Service Lead

Hy-Vee, Inc.•Janesville, WI

1d•Onsite

About The Position

At Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time. If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.

Requirements

Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Lead, direct, and support a team in a fast-paced, deadline-driven environment
Apply logical thinking to solve problems with a variety of abstract and concrete variables
Apply strong math skills including arithmetic, algebraic, and geometric calculations as needed
Communicate clearly and professionally with customers, team members, and supervisors
Stay organized and manage multiple priorities and operational needs simultaneously
Handle confidential information including sales reports and profit and loss data with discretion
High school diploma or equivalent preferred
Six months of similar or related job experience preferred
Must be 18+

Responsibilities

Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed
Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
Maintain in-house quality control including cleaning, proper handling of equipment and merchandise
Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
Respond to questions and issues from employees and customers in a timely and professional manner
Maintain employee records and document employee interactions
Train new employees and complete employee performance and productivity reviews
Have authority to recommend employee disciplinary action
Attend and participate in team meetings as assigned
Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up