Aisles Online Service Lead
About The Position
At Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time. If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.
Requirements
- Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
- Lead, direct, and support a team in a fast-paced, deadline-driven environment
- Apply logical thinking to solve problems with a variety of abstract and concrete variables
- Apply strong math skills including arithmetic, algebraic, and geometric calculations as needed
- Communicate clearly and professionally with customers, team members, and supervisors
- Stay organized and manage multiple priorities and operational needs simultaneously
- Handle confidential information including sales reports and profit and loss data with discretion
- High school diploma or equivalent preferred
- Six months of similar or related job experience preferred
Responsibilities
- Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed
- Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
- Maintain in-house quality control including cleaning, proper handling of equipment and merchandise
- Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
- Respond to questions and issues from employees and customers in a timely and professional manner
- Maintain employee records and document employee interactions
- Train new employees and complete employee performance and productivity reviews
- Have authority to recommend employee disciplinary action
- Attend and participate in team meetings as assigned
- Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
- Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
- Pitch in with other tasks or special projects as they come up
Benefits
- Visit Benefits | Hy-Vee for information on company benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
