Airside Experience Specialist

Signature Aviation•Salt Lake City, UT

19h•Onsite

About The Position

As an Airside Experience Specialist, you are the face of the private aviation terminal, delivering a seamless, personalized, and welcoming experience for guests, crew members, and aircraft. The role combines hospitality with hands-on operational support, including operating ground service equipment and performing aircraft ground services. The position requires schedule flexibility, including nights, weekends, and holidays, and working outdoors around active aircraft in varying weather conditions. The specialist supports safe and efficient airside operations, prepares for arriving and departing aircraft, and provides guest services from arrival through departure. Duties include aircraft servicing, luggage and cargo handling, ground transportation, ramp upkeep, fuel handling, recordkeeping, and compliance with operational, safety, security, and emergency procedures.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to pass company criminal and motor vehicle background checks and drug tests, meet airport background check requirements to obtain and maintain an airport security badge, and be insurable under applicable company insurance policies.
Legally authorized to work in the jurisdiction of employment.
Excellent vision and coordination to move or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for aviation fuel inspection.
Valid state driver’s license; a commercial driver’s license is required in some locations based on local regulations and business needs.
Ability to exercise good judgment and follow directions from a supervisor or management.
Excellent guest service skills and an energetic, outgoing, guest-focused personality; ability to anticipate guest needs and prioritize requests and responsibilities while multitasking in a fast-paced environment.
Ability to maintain professionalism and confidentiality.
Ability to read and understand safety rules, operating instructions, and procedure manuals in English, and to communicate clearly in English in person, by telephone, by radio, and in writing.
Ability to perform simple arithmetic, including addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time.
Ability to enter, exit, and operate motor vehicles and ground support equipment, and safely and efficiently perform tasks such as fueling and de-icing from elevated heights.
Ability to follow multi-step instructions and handle standardized situations with only occasional or no variables.
Ability to work well with others and collaborate effectively with team members while serving guests.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Ability to use a computer and email, learn required company software, and pass computer-based training modules.
Ability to successfully and promptly complete Signature’s training programs.

Nice To Haves

Three to six months of experience and/or training in aviation, customer service, or a related field, or an equivalent combination of education, experience, and training.

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with policies and standard operating procedures, communicating accurately through various methods.
Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs.
Provide aircraft services including fueling, de-icing, lavatory service, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing.
Prepare for arriving and departing aircraft, identify and perform open job tasks, and immediately raise observed safety concerns.
Operate and drive ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
Load and unload luggage and cargo to and from aircraft, the private aviation terminal, guest vehicles, or other transportation.
Provide professional, friendly guest service and maintain a positive, helpful attitude.
Drive shuttle vehicles to transport guests, luggage, and cargo safely and courteously.
Maintain safe, clean, and secure ramps and operations.
Handle fuel quality control, fuel receipt, inventory, and related documentation.
Understand, comply with, and enforce operational, safety, and guest service requirements.
Stop work when an unsafe condition or act may cause harm to people, the environment, company or guest assets, or the company’s reputation; report concerns and cooperate in addressing them.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce physical, cyber, and data security protocols established by Signature Aviation and the airport.
Create accurate records of time worked and activities and services performed.