Airport Services Scheduler

Maximus Global Services•Miami, FL

13d•$0 - $52,000•Onsite

About The Position

Maximus Global Services (MGS) is seeking an Airport Services Scheduler to join their team at Miami International Airport. This full-time role is responsible for creating and managing employee schedules to ensure adequate staffing for wheelchair assistance, security, and porter services. The position involves forecasting labor needs based on flight schedules and customer demand, deploying staff effectively, and ensuring compliance with company policies and labor laws. The Scheduler will collaborate with station leadership to align labor resources with operational demands and budget goals, contributing to service quality and cost efficiency.

Requirements

Bachelor's degree in Business Administration, Logistics, Operations Management, or a related field; an equivalent combination of education and directly related experience may be considered.
Minimum of three (3) years of experience in workforce scheduling, staffing, forecasting, operations, or data analysis.
Microsoft Excel (Intermediate to Advanced): Pivot tables, XLOOKUP/VLOOKUP, conditional formatting, data validation, formulas, and charts for building schedules, forecasts, and labor reports.
ADP: Timecard review and approval, exception and missed-punch management, PTO and leave tracking, and payroll support reporting (ADP Workforce Now or ADP time and attendance modules).
Workforce Management / Scheduling Software: Hands-on experience with one or more scheduling platforms such as UKG (Kronos), ADP Workforce Manager, When I Work, Deputy, Shiftboard, or comparable systems.
Microsoft Outlook: Calendar management, distribution lists, and professional email communication with supervisors, employees, and customers.
Microsoft Teams, Word, and PowerPoint: Collaboration, documentation, and presentation of staffing reports to management.
Flight Information Tools: Ability to interpret airline flight schedules and use flight tracking or operational data sources to align staffing with arrivals and departures.
Data Accuracy: Strong data entry skills with a high degree of accuracy and attention to detail.
Understanding of airport passenger services, including wheelchair assistance, security, and porter operations.
Familiarity with airline service-level agreements, on-time performance drivers, and irregular operations.
Working knowledge of wage-and-hour requirements, including overtime and meal and rest break rules.
Strong written and verbal communication skills; bilingual (English/Spanish) a plus.
Exceptional attention to detail and organizational skills.
Analytical thinking and sound problem-solving in time-sensitive situations.
Ability to work calmly and effectively under pressure and manage multiple priorities.
Professionalism, discretion, and the ability to handle confidential employee information.
Must be available to work flexible hours, including early mornings, evenings, weekends, and holidays, and to respond to operational disruptions as needed.
Must successfully complete a background check, fingerprint-based criminal history records check (CHRC), and all requirements to obtain and maintain an airport security identification badge.
Must be able to sit for extended periods, use a computer for prolonged periods, and walk throughout the airport terminal.

Nice To Haves

Experience in airport, airline, aviation ground handling, or other 24/7 service environments strongly preferred.
Experience with Power BI, Tableau, or similar data visualization tools.
Familiarity with airline customer systems, wheelchair dispatch applications, or passenger service tracking platforms.
Working knowledge of labor forecasting methods and staffing models.

Responsibilities

Forecast staffing requirements using flight schedules, historical passenger and wheelchair volumes, seasonal trends, and airline service-level requirements.
Translate forecasts into daily, weekly, and monthly staffing plans aligned with approved labor budgets.
Identify anticipated coverage gaps and recommend solutions to station leadership in advance.
Build and publish employee schedules that balance service demand, labor cost, employee availability, skill sets, and regulatory requirements.
Manage shift assignments, shift swaps, and time-off requests in accordance with company policy and operational needs.
Maintain accurate employee availability, certification, and qualification records to support proper deployment.
Monitor staffing levels and productivity metrics throughout the operating day and adjust deployment in response to flight delays, irregular operations, weather events, and unplanned demand.
Resolve scheduling conflicts arising from absences, call-outs, tardiness, and operational changes, coordinating replacement coverage as needed.
Communicate schedule changes promptly and clearly to supervisors and frontline employees.
Review timecards for accuracy, verify hours worked against schedules, and correct missed punches and exceptions.
Identify, track, and report overtime, premium pay, and other additional hours; flag trends and root causes to management.
Support payroll processing by ensuring timekeeping records are complete and approved by established deadlines.
Ensure schedules, meal and rest breaks, and working hours comply with federal, state, and local labor laws, company policy, and airline contract requirements.
Maintain scheduling and timekeeping documentation in support of internal audits, customer reviews, and billing verification.
Prepare and distribute recurring reports on staffing levels, scheduled versus actual hours, overtime, attendance, and labor cost against budget.
Analyze labor data to identify efficiency opportunities and recommend improvements to scheduling practices.
Perform other related duties as assigned.