Airport Service Concierge

JSX • Denver, CO

2d • Onsite

About The Position

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. About the Role: As an Airport Services Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential. A Day in the Life: You’ll be assigned to one of the following key roles each shift, depending on the needs of the day: Check-in Agent: Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials. Boarding Agent: Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures. Security Screening Support: Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance. Ground Security Coordinator (GSC): Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities. Additional responsibilities include: Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers. When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures. Why You’ll Love This Role: Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support. No Two Days Are the Same: With rotating posts and a variety of responsibilities, you’ll enjoy a fast-paced, engaging work environment. Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences. Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.

Requirements

• High school diploma or GED
• Ability to occasionally lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Current and valid Driver’s license required.
• All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for:
• Monitoring the operational environment and reporting safety risks in real time
• Ensuring compliance with updated policies, alerts, and regulatory guidance
• Maintaining personal readiness for safety-sensitive duties
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Nice To Haves

• 2+ years of customer service experience.
• Aviation experience.

Responsibilities

• Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• Handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.
• May perform other responsibilities as assigned.
• Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, Security Screening, etc).

Benefits

• Free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED