Airport Service Concierge - (Part- Time, Seasonal)

JSX • Napa, CA

2d • Onsite

About The Position

We're seeking dedicated and motivated individuals for a part-time seasonal role. The season is currently underway, and is expected to run through November 2026; however, the exact duration may vary based on business needs. Please note that this is a seasonal position, and employment will conclude at the end of the season. As an Airport Services Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

Requirements

• In accordance with federal regulations, this role is open only to U.S. citizens.
• All candidates must successfully complete the required federal background checks and eligibility screenings.
• High school diploma or GED
• Ability to occasionally lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.

Nice To Haves

• 2+ years of customer service experience.
• Aviation experience.
• Current and valid Driver’s license required.

Responsibilities

• Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.
• Monitor the operational environment and reporting safety risks in real time.
• Ensure compliance with updated policies, alerts, and regulatory guidance.
• Maintain personal readiness for safety-sensitive duties.
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Benefits

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED