Airport Security Systems Assistant I

City of Atlanta • Atlanta, GA

8d

About The Position

Provide assistance to customers, employees and visitors in a courteous and professional manner. Perform customer service by interacting with internal and external clients and assisting in finding resolutions for issues or concerns. Direction received is focused on accomplishing objectives that are outlined in airport security policy and procedures. Work with other staff with responsibility for completion of assigned tasks.

Requirements

• General knowledge of the operational and security procedures of the airport and the security access control system.
• Skills in using computers and other office equipment related to the fingerprint processing, security awareness training, and issuance of security identification media.
• Ability to plan, organize and carry out daily assignments and work activities.
• Must successfully demonstrate the ability to receive, retain and process sensitive/confidential information.
• Possess excellent customer service and data entry skills.
• Computer experience using Windows based systems required.

Responsibilities

• Issuing, activating, and deactivating access/identification badges.
• Fingerprinting applicants, entering data into the airport’s security access system database, issuing access identification badges, coordinating computer-based security training for applicants, maintaining application files, and processing vehicle permits.
• Reviewing access/identification badge applications and applicant documentation for completeness, accuracy and authenticity.
• Providing courteous, professional assistance to customers in person and/or by telephone answering questions, researching and responding to customer’s problems that arise in receiving airport credentialing services.
• Performing administrative tasks, i.e., statistical reports, data management updates, scanning documents and participating in security related projects as assigned.
• Familiarizing other security staff with procedures to carry out assignments.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed