Airport Security Badging Service Agent - Denver International Airport

City and County of Denver • Denver, CO

3d • $24 - $36 • Onsite

About The Position

Denver International Airport (DEN) is hiring an Airport Security Badging Service Agent! This role involves providing exceptional customer service to airport employees by processing badge applications, verifying documents, capturing biometric information, and issuing airport identification badges in accordance with TSA, ASP, and airport policies. The agent will educate applicants on requirements, resolve inquiries, maintain records, and utilize multiple technology systems. Responsibilities include greeting customers, reviewing applications and documents for accuracy and compliance, recording information in the Identity Management System, upholding ethical conduct, communicating effectively, explaining regulations, enrolling customers in biometrics, maintaining confidentiality of PII and SSI, ensuring training completion, answering phone inquiries, operating specialized equipment, and performing other assigned duties.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of experience performing administrative work, providing excellent customer service, and utilizing technology in a security, compliance, regulatory, or high-volume customer service environment.
• Ability to understand and abide by all federal regulations and airport policies while providing efficient and exceptional customer service.
• Requires a valid Driver's License at the time of application.
• FBI criminal background check is required.
• Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

• Additional appropriate education may be substituted for the minimum experience requirements.
• Resume
• Cover Letter preferred, not required

Responsibilities

• Process badge applications for new and renewing airport employees.
• Verify work authorization and identity documents.
• Capture biometric information.
• Issue airport identification badges in accordance with TSA, ASP, and airport policies.
• Educate applicants and stakeholders on badging requirements.
• Resolve customer inquiries.
• Maintain accurate records.
• Utilize multiple technology systems to manage identity and access.
• Greet customers and process them in the digital appointment queuing system.
• Provide customer service and assistance in a prompt, efficient, courteous, and professional manner.
• Review and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulations.
• Verify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checks.
• Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers.
• Communicate effectively and appropriately with customers, teammates and management, verbally and in writing, considering the audience and nature of the information being shared.
• Explain rules, regulations and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable manner.
• Enroll and train customers in the biometrics and facial authentication programs for specific employee access points at DEN.
• Maintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulations.
• Ensure all applicants successfully complete required badge holder responsibility and security training prior to issuing an Airport ID badge.
• Professionally and courteously answer high-volume phone requests and other inquiries from customers for information and appointments.
• Operate and maintain specialized badging equipment associated with badge creation.
• Perform other duties as assigned or requested.

Benefits

• Medical Plans
• Dental
• Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 12 paid holidays
• 1 personal holiday
• 1 wellness day
• 1 volunteer day per year
• STD
• LTD
• HSA
• FSA
• Life Insurance
• CARE Bank
• Family Leave Benefits
• Employee Assistance Program
• Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED