Airport Rental Agent
About The Position
Our St. George airport team is looking for a dependable, personable team member to help travelers with their rental needs and keep daily branch operations running efficiently. This role combines customer service, sales, computer work, and hands-on vehicle responsibilities in a busy airport environment. You’ll work directly with customers throughout the rental process, from helping them select a vehicle and completing paperwork to answering questions and assisting with returns. You’ll also work closely with the fleet and operations team to keep vehicles available and ready for customers.
Requirements
- Strong interpersonal and customer service skills.
- Comfortable communicating with a wide variety of customers.
- Ability to learn and explain products and services while identifying sales opportunities.
- Comfortable using computers and entering information accurately.
- Able to prioritize tasks and remain productive during busy periods.
- Professional, dependable, and positive approach to working with customers and coworkers.
- High school diploma or equivalent.
- Must be at least 18 years old and legally authorized to work in the United States.
- Valid driver’s license and acceptable driving history, with no more than 2 incidents/accidents within the past 3 years. Applicants under 21 must have a clean driving record.
- Ability to successfully complete required background check and drug screening.
- Capable of working independently while also contributing to a team.
- Ability to remain composed and professional when dealing with difficult or stressful customer situations.
- Strong organizational skills and the ability to manage several responsibilities at once.
- Able to work effectively in the active, fast-paced environment of an airport rental location.
Nice To Haves
- Previous sales or customer-facing experience preferred.
- Customer service or sales background preferred; paid training is available.
Responsibilities
- Welcome arriving customers and help them with reservations, rentals, extensions, and returns.
- Prepare rental agreements, collect payments, and enter information accurately into company systems.
- Introduce customers to available vehicle upgrades, protection options, and other rental products.
- Provide clear information about rental terms, policies, vehicle operation, and available services.
- Check vehicles for mileage, fuel level, cleanliness, and potential damage before and after rentals.
- Help keep vehicles presentable by assisting with basic cleaning and detailing when needed.
- Work with the operations team to track vehicles and help ensure the right vehicles are available when needed.
- Respond to customer questions, address problems, and find practical solutions in a professional manner.
- Maintain organized records and complete required paperwork and computer tasks.
- Help keep the branch, counter, and surrounding work areas clean, organized, and professional.
- Assist coworkers with other branch duties as business needs change throughout the day.
Benefits
- Biweekly pay plus monthly incentive opportunities.
- Benefits available after 60 days.
- Opportunities for advancement within a growing company.
- Supportive, team-focused workplace.
- Opportunities to develop your customer service, sales, and rental operations skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
