Airport Police Monitoring Center Operator (Dispatcher)
About The Position
The Airport Police Monitoring Center Operator (Dispatcher) is responsible for monitoring and responding to emergency calls, alarms, and surveillance monitors within the Airport Police Department’s Monitoring Center. This role involves communication with security units and operating closed circuit television (CCTV) equipment. Key duties include monitoring CCTV, access control systems, security alarms, and fire alarms, as well as receiving and relaying information, maintaining radio communications with airport police, and performing administrative tasks for the Monitoring Center. The position operates under the direction of a shift supervisor and is ultimately supervised by the Airport Police Chief.
Requirements
- Knowledge of video surveillance systems.
- Knowledge of radio communication systems, procedures, and dispatch protocols.
- Knowledge of call processing techniques.
- Ability to communicate orally effectively on telephone, radio, or in person.
- Ability to communicate in writing with proper grammar, spelling, and punctuation.
- Ability to operate a personal computer and associated business software (word processing, spreadsheet, email).
- Ability to analyze and evaluate situations for appropriate dispatching.
- Ability to anticipate or determine the needs of responding emergency personnel.
- Ability to exercise good judgment and make appropriate decisions under pressure.
- Ability to utilize effective interpersonal skills, demonstrating tact, empathy, and a calming demeanor.
- Ability to calm excited persons to obtain proper information.
- Ability to acquire knowledge of airport emergency procedures.
- Ability to learn radio codes to operate a two-way radio.
- Ability to remain alert and react quickly in emergencies, maintaining composure under stress.
- Ability to multitask and concentrate on varied details.
- Ability to work independently with limited supervision.
- High school diploma or GED.
- Six (6) months experience receiving and transmitting telephone, radio and/or alarm system calls and/or monitoring security, including utilizing word processing software.
- Must submit to a 5-year employment and fingerprint background check prior to employment.
Responsibilities
- Monitors Closed Circuit Television (CCTV) monitors following FAA regulations and Airport policies and procedures to monitor activities within the airport, observe access to restricted areas, and prevent unauthorized entry.
- Monitors access control gate points, computerized security alarm systems, and fire alarms to ensure entry points are secure and properly functioning.
- Receives and relays information for service by telephone and two-way radio to ensure the safety of and assistance to Airport police, administrative staff, and customers.
- Monitors and maintains radio communications with all on-duty airport police personnel to respond to distress alarms, dispatch appropriate personnel, and respond to information requests.
- Performs administrative/clerical duties for the Monitoring Center, including maintaining incident activity logs, tracking security hours at TSA checkpoints for federal reimbursement, disabling security badges, and finding/reproducing surveillance video.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
