Airport Operations Supervisor - Custodial
About The Position
The Airport Operations Supervisor – Custodial provides leadership, training, and direction to personnel performing custodial functions in the terminals. The role develops an engaged, well-trained, and empowered team that meets passenger expectations and maintains cleanliness and service levels intended to achieve a five-star SkyTrax rating. Candidates must be able to obtain all required security badge access, including Customs and Border Protection access, within six months of hire. The position oversees daily custodial operations at Bush Intercontinental Airport, including cleaning restrooms, offices, public areas, windows, and wall surfaces; maintaining hard-surface floors and carpeting; and removing trash. It assigns work and materials, monitors crew progress, tracks work orders and resource use, responds to customer and operational requests, assists with airport emergencies, supports personnel actions and investigations, trains employees on assigned equipment, and helps manage budget and supply resources.
Requirements
- At least 18 months of education or training beyond high school in specialized principles, procedures, practices, routines, or techniques applicable to the position; lead or supervisory experience may substitute for this education requirement year for year.
- Two years of experience in operations and/or maintenance of a large facility.
- Ability to obtain all required security badge access, including Customs and Border Protection access, within six months of hire.
- Vocational competence in operating mechanical or electronic equipment may be required.
- Ability to meet the position’s physical and working-condition demands, including occasional stooping or bending, very light lifting up to 20 pounds, and coordinated motor or eye-hand movements.
Nice To Haves
- Some supervisory experience is preferred.
- Customer service experience.
- Experience managing a diverse workforce.
- Strong business acumen and analytical skills.
- Passion for leadership and developing people.
- Experience in airport operations and assisting passengers.
- Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, City of Houston and Houston Airport System officials, and the public.
- Multilingual or bilingual skills.
- Eligible veteran applicants may receive preference, subject to the stated qualification and selection conditions.
Responsibilities
- Plan, organize, and direct daily custodial operations, including cleaning and maintenance of airport facilities and removal of trash.
- Organize and issue work assignments and materials to meet workload demands.
- Inspect and monitor work crews to ensure compliance with schedules and work-order specifications.
- Track work orders, materials, and hours expended in the INFOR system.
- Respond promptly to and correct maintenance requests reported through customer feedback devices, tenants, and communications centers.
- Assist with responses to airport emergencies and incidents.
- Verify materials and spare-parts stock levels and prepare requisition specifications.
- Assist with personnel actions, including interviews and recommendations, promotions, counseling, disciplinary actions, and performance evaluations.
- Conduct and assist with investigations into employee misconduct, including participating in hearings and meetings to resolve grievances and disputes.
- Train employees on equipment assigned to the section.
- Assist in preparing and monitoring budget expenditures and ensuring resources are procured, stored, and accounted for in compliance with the approved budget.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
