Airport Operations Officer (Landside)

City of Long Beach•Long Beach, CA

7d•$155,567•Onsite

About The Position

The Long Beach Airport Department is seeking an Airport Operations Officer (Landside). This position is an at-will unclassified position that reports directly to the Operations and Facilities Bureau Manager. This position is responsible for coordinating strategic initiatives to improve stakeholder experience and operational efficiency as well as integrating future technologies such as Advanced Air Mobility and multi-modal opportunities. The Airport Operations Officer (Landside) will coordinate key activities across multiple stakeholders to ensure consistent direction and accountability from project conceptual design through completion. They are responsible for the maintenance and operations of all airport common-use equipment, as well as the management of applicable non-revenue contracts and cybersecurity support. The Airport Operations Officer (Landside) will assist the Operations and Facilities Bureau Manager with Air Service Development and interfaces routinely with the airlines, fixed base operators, the general aviation community, and other key Airport tenants regarding operations, efficiency and problem resolution. This position may be tasked to assist other Airport Divisions as requested including, but not limited to: Airport Airside Operations, Engineering, Facilities Maintenance and Security. The Airport Operations Officer (Landside) manages the Landside Operations Division in the Airport Department and reports directly to the Operations and Facilities Bureau Manager, who in turn reports to the Airport Director. Within the Division are 13 employees -4 Airport Operations Specialist III, 5 Airport Operations Assistant I, and 3 Airport Operations Interns and 1 Business Systems Specialist (Cybersecurity) employees. Work is in a public-facing, fast-paced environment, where you must be able to demonstrate flexibility and react quickly to change, as decisions can have severe consequences. Must be able to establish and maintain relationships with internal and external stakeholders, partners and tenants with the intent of enhancing airport customer experience and operational efficiency. Projects completed have direct impact on airport operations and the public. Planning involves direct coordination across the Airport's operational divisions to ensure consistent designs and objectives. Exercises strong analytical and decision-making skills as decisions have trickle down effects to overall Airport operations. Develops and maintains Standard Operating Procedures and practices for Landside Operations management. Involved with reviewing facility design plans, providing input to the Airport Certification Manual, Airport Emergency Plan, and Airport Security Plan. The Airport Operations Officer (Landside) is responsible for coordination with airline stakeholders, management of common-use resources, technology and infrastructure, compliance with federal regulatory requirements. This position will also provide input to the integration of future aircraft technologies, operational capabilities, and modalities, including advanced air mobility vehicles, blended-wing aircraft designs and multimodal transportation opportunities. Additionally, focuses on airside business development, flight slot management, airline communication regarding aviation demand, and network planning and optimization within the constraints of regulations. This is in addition to the daily requirement of ensuring smooth vehicular, aircraft and passenger flow, ensuring common-use equipment is in working order, and managing non-revenue contracts. This position represents the Airport with community stakeholders and elected officials, including attendance in public meetings, and serves as the direct liaison with airline local staff, including Airline Station and General Managers. Key contacts include internal Airport staff, Airline management and staff, General Aviation personnel, Federal Aviation Administration, Transportation Security Administration, and a variety of other Airport partners. Handles problems or issues related to common-use equipment and supports activities related to, but not Iimited to, to the American's with Disabilities Act, Local Noise Compatibility Ordinance, escort operations, lost and found operations, and inspections. Responsibilities include oversight of Ticketing and Screening Building operations, to include monitoring, stocking and servicing of kiosks and monitoring passenger flow and congestion. The position also manages support and troubleshooting of the automated Flight and Baggage lnformation Display systems and Baggage Handling System. Specific duties include: Oversees the daily operations and functions of the Airport's Landside Division, directing assets that involve direct passenger interaction, from the ticketing building to security screening, to the landside operations experience, and baggage claim; Responds to calls and inquiries, working with airlines and other airport tenants to resolve issues and enhance operations; Determines the allocation of resources necessary to fulfill division goals and objectives; Represents the Airport at meetings relative to landside operations; Acts as the Airport Operations Liaison, attending meetings on behalf of the Operations and Facilities Manager; Collaborates with fellow Airport Divisions Officers and staff on larger Airport-related projects; Works with Airport tenants on all matters related to Landside Operations; Recommends annual and long-term plans, programs and budget related to the Landside Division; Maintains relationships with airport tenants and ensures effective communication; Performs other management functions as required.

Requirements

Bachelor's Degree from an accredited college or university in Aviation Management, Engineering, Operations Research, or a closely related field.
Seven (7) years of progressively responsible direct operational airport, aviation or airline experience is required, with at least three (3) in a supervisory role.
A combination of education/experience can be substituted for the required education on a year for year basis.
Valid Class C Motor Vehicle Operator License.
Ability to pass a Transportation Security Administration/Federal Aviation Administration (TSA/FAA) mandated 10-year employment history and background check which includes a Criminal History Records Check (CHRC), and maintain security clearance as required by law.

Nice To Haves

Certification as an American Association of Airport Executives Certified Member or Accredited Airport Executive.
Pilot Certification.
Ability to research, compile, analyze and interpret data.
Ability to prepare and present written and oral reports.
Ability to communicate effectively at all levels of an organization.
Ability to act in an advisory capacity to others.
Bilingual skills (Spanish, Khmer and/or Tagalog) are desirable.

Responsibilities

Coordinate strategic initiatives to improve stakeholder experience and operational efficiency.
Integrate future technologies such as Advanced Air Mobility and multi-modal opportunities.
Coordinate key activities across multiple stakeholders to ensure consistent direction and accountability from project conceptual design through completion.
Manage the maintenance and operations of all airport common-use equipment.
Manage applicable non-revenue contracts and cybersecurity support.
Assist with Air Service Development and interface with airlines, fixed base operators, general aviation community, and other key Airport tenants regarding operations, efficiency and problem resolution.
Assist other Airport Divisions as requested, including Airport Airside Operations, Engineering, Facilities Maintenance and Security.
Manage the Landside Operations Division.
Develop and maintain Standard Operating Procedures and practices for Landside Operations management.
Review facility design plans, providing input to the Airport Certification Manual, Airport Emergency Plan, and Airport Security Plan.
Coordinate with airline stakeholders, manage common-use resources, technology and infrastructure, and ensure compliance with federal regulatory requirements.
Provide input to the integration of future aircraft technologies, operational capabilities, and modalities, including advanced air mobility vehicles, blended-wing aircraft designs and multimodal transportation opportunities.
Focus on airside business development, flight slot management, airline communication regarding aviation demand, and network planning and optimization within the constraints of regulations.
Ensure smooth vehicular, aircraft and passenger flow.
Ensure common-use equipment is in working order.
Manage non-revenue contracts.
Represent the Airport with community stakeholders and elected officials, including attendance in public meetings.
Serve as the direct liaison with airline local staff, including Airline Station and General Managers.
Handle problems or issues related to common-use equipment.
Support activities related to, but not limited to, the American's with Disabilities Act, Local Noise Compatibility Ordinance, escort operations, lost and found operations, and inspections.
Oversee Ticketing and Screening Building operations, including monitoring, stocking and servicing of kiosks and monitoring passenger flow and congestion.
Manage support and troubleshooting of the automated Flight and Baggage Information Display systems and Baggage Handling System.
Oversee the daily operations and functions of the Airport's Landside Division, directing assets that involve direct passenger interaction, from the ticketing building to security screening, to the landside operations experience, and baggage claim.
Respond to calls and inquiries, working with airlines and other airport tenants to resolve issues and enhance operations.
Determine the allocation of resources necessary to fulfill division goals and objectives.
Represent the Airport at meetings relative to landside operations.
Act as the Airport Operations Liaison, attending meetings on behalf of the Operations and Facilities Manager.
Collaborate with fellow Airport Divisions Officers and staff on larger Airport-related projects.
Work with Airport tenants on all matters related to Landside Operations.
Recommend annual and long-term plans, programs and budget related to the Landside Division.
Maintain relationships with airport tenants and ensure effective communication.
Perform other management functions as required.