Airport Operations Consistency - Supervisor

United Airlines•Chicago, IL

19h•$66,500 - $86,616•Remote

About The Position

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline. This position will require a flexible schedule and significant travel.

Requirements

Bachelor Degree or equivalent work experience
Minimum of 2 years of Airport Operations experience
Experience with cross-divisional team coordination
Understanding of Airport Operations
Excellent communication skills
Ability to work a flexible schedule including days, evenings, weekends and holidays
Ability to travel up to 40%
Computer skills including Microsoft Teams and Office (Outlook, Word, Excel, Powerpoint)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

First-hand experience with ramp service and customer service
Experience in a union environment
Understanding of ramp service and customer service practices
Strong presentation skills

Responsibilities

Schedules and coordinates work and travel of teams for weekly station visits
Completes administrative work associated with the frontline employees
Analyzes station findings to build presentations for Assistant Managers to present to station leadership
Supports Senior Manager and Assistant Managers in any team initiatives