Airport Lounge Host - Part-Time

Hyde Park Hospitality • Kenner, LA

7h • Onsite

About The Position

The Club is located alongside various shops and restaurants. It is a fast-paced, fun work environment that is growing in style and amenities. The Club is looking for a Part-Time Airport Lounge Host with flexible availability to work weekdays, weekends, and morning and evening scheduled shifts. Shifts are subject to change, based on business needs.

Requirements

• High school diploma or GED is required.
• Related background in hospitality, customer service or restaurant/bar service.
• One to two years related experience and/or training or equivalent combination of education and experience.
• Must be at least 18 or 21 years of age according to state law.
• Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills.
• Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members.
• Knowledge of cash management and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to read, write, fluently speak and understand the English language.
• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views.
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.
• Must be able to stand during entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to read and interpret basic documents, and comply with all Company policies and procedures.
• Ability to write simple correspondence and use basic office equipment.
• Ability to effectively and pleasantly present information in one-on-one and group settings to passengers, customers and other team members of the Company.
• Ability to count, add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages.
• Ability to count money and make accurate change.
• Ability to solve practical problems and deal with a variety of passenger/customer issues.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Must be able to lift 40 pounds, 40 inches high without the aid of another person.
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Ability to follow all lawful safety, health and liquor rules and regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Must be able to pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

Nice To Haves

• Possessing basic working knowledge of alcoholic beverages.

Responsibilities

• Performing full range of customer service duties in support of Company operations.
• Ensuring guests are made comfortable and kept informed of the status of their needs or wait times while waiting to be checked-in or for assistance.
• Greeting guests by name upon arrival at the clubroom, checking credentials and/or processing sales and ushering guests into the lounge.
• Offering drinks to guests who are waiting (in some locations).
• Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner.
• Welcoming guests by name and assisting them throughout their stay.
• Communicating with the customer over the phone and in person.
• Providing all the information that guests need to enjoy their stay, including information on facilities and services that can be booked.
• Handing out a wide range of pamphlets and brochures as needed.
• Performing cash and credit card sales transactions via POS system or cash register, including making change.
• Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary.
• Completing paperwork related to daily sales, cash handling, passenger counts and miscellaneous reporting.

Benefits

• $50.00 Monthly Commute Stipend
• Vacation and PTO
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees