Airport Lounge Bartender

Hyde Park Hospitality • Baltimore, MD

2d • Onsite

About The Position

Hyde Park Hospitality is hiring for a Full-Time Bartender for The Club lounge at the Baltimore/Washington International Thurgood Marshall Airport (BWI)! The work of the Bartender includes performing a full range of customer service for the Lounge and keeping a clean and healthy environment for our customers. They are responsible for the standard of service. This role involves interacting with airline passengers via a premier clubroom/bar environment in a professional and pleasant manner, meeting customer and passenger needs through courteous customer service skills, and monitoring the number of alcoholic beverages served to passengers to alert management to potential problems. The Bartender will provide full bar service including wine, beer, and crafted cocktails, while maintaining a thorough knowledge of all required regulatory agency requirements.

Requirements

• Ability to successfully pass airport authority security background check.
• Related background in customer service or restaurant/bar service.
• Must be at least 18 or 21 years of age as applicable by law.
• Must be able to handle multiple tasks and possess verbal communication skills necessary to communicate with customers, passengers, and co-workers.
• Ability to read, write, speak and understand the English language.
• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views.
• Read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals.
• Must be able to stand during entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to speak effectively in one-on-one and small group situations before customers or Company team members.
• Ability to read and interpret basic documents, and comply with all company policies and procedures.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages.
• Ability to solve practical problems and deal with a variety of passenger/customer issues.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Must be able to lift 40 pounds, 40 inches high without the aid of another person.
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Ability to follow all lawful safety, health and liquor rules and regulations.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Must be able to pass and obtain security background check and clearance to work in airport environment.
• Report to work on a regular and timely basis.

Nice To Haves

• High school diploma or GED is preferred.
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller/server certification (RAMP), and state/local health department food handler certification.
• Motivate assigned team members to achieve desired results.

Responsibilities

• Checks identification of customers to verify age requirements for purchase of alcohol.
• Takes beverage orders from serving staff or directly from patrons.
• Arranges bar/cart supplies and glasses to make attractive displays.
• Cleans glasses, utensils and bar equipment; cleans bars, work areas and tables.
• May prepare and/or sell food items.
• May take inventory and review stock and requisitions.
• May stock bar with beer, wine, liquor and related supplies such as ice, glassware, napkins or straws.
• Attends all allergy and foodborne illness in-service training.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures and brand standards.
• Attends training programs (classroom and virtual) as designated.
• Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner.
• Meeting customer and passenger needs through courteous customer service skills.
• Monitoring number of alcoholic beverages served to passengers and alert management to potential problems.
• Full bar service including wine, beer and crafted cocktails.
• Maintaining a thorough knowledge of all required regulatory agency requirements.
• Restock wine, beer and spirits.
• Maintaining a neat work environment.
• Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc.
• Completing paperwork related to daily liquor usage / inventory / orders.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Monthly Commute Stipend ($100 Full-Time/$50 Part-Time)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
• $200 sign-on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED