Airport Lounge Attendant

Hyde Park Hospitality • Baltimore, MD

2d • $0 - $18 • Onsite

About The Position

Hyde Park hospitality is hiring for Full-Time Lounge Attendants with the ability to work flexible shifts throughout the week and weekends. The Lounge Attendant provides best-in-class guest service to our guests and is responsible for engaging with guests for the servicing of all food and beverage items inside The Club lounge in the Baltimore/Washington International Thurgood Marshall Airport (BWI). The Lounge Attendant delivers all food and beverage mobile orders directly to the guests' tables, ensuring timely service and food quality.

Requirements

• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company.
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences.
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.
• Availability to work various shifts, including weekends.
• Multi-tasking abilities.
• Good oral communication skills.
• Ability to handle the stress of a face-paced work shift up to ten (10) hours.
• Requires the ability to lift and / or move up to 40 pounds.
• Requires the ability to walk, bend, twist, and stand to perform normal job functions.
• Report on work on a regular and timely basis.
• Able to work rotating shifts including weekends and holidays.
• Pass and maintain all necessary licenses and certifications including, but not limited to, alcohol server and local health department food handler certifications.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Nice To Haves

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Guest Experience - Maintains a friendly, cheerful, and courteous demeanor always, ensuring the highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Speaking – Talking to others to convey information effectively.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.

Responsibilities

• Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind.
• Act as the contact point between Front of the House and Back of the House staff.
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Serves food and beverage items using established rules and sequence of service in a timely and safe manner.
• Check in with guests and take additional orders or refill water, as needed.
• Inform restaurant staff about guest’s feedback or requests.
• Maintains knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils.
• Answer guests’ questions about ingredients and menu items.
• Ensure timely and safe delivery of food and beverage items ordered/requested by guests.
• Assist with the removal of trash throughout lounge, taking to designated disposal areas.
• Other duties as assigned.

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed