Airport Landside Operations Agent

Pinellas County Government•Clearwater, FL

2d•Onsite

About The Position

Join Pinellas County and help keep one of the region’s fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you’ll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies. We’re looking for candidates with strong communication skills who are ready to make a difference in a fast-paced airport environment. A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.

Requirements

Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; OR An Associate’s degree in Aviation Management, Emergency Management, Business, or a related field; OR An equivalent combination of education, training, and/or experience.
Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.
Possession and maintenance of a valid Florida Driver's License.
Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Knowledge of laws, rules and regulations which apply to the airport
Ability to communicate effectively both verbally and in written form
Ability to act independently without close supervision and to make independent judgements based on established procedures
Ability to operate a two-way radio, mobile and portable telephones, and personal computers
Ability to establish and maintain successful working relationships with individual or diverse backgrounds
Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.
Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for a organized, calm, and professional response
Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department
Competency in basic computer skills and ability to learn new software applications
Ability to keep accurate and concise records

Responsibilities

Provides information and guidance to the traveling public and tenants in a courteous manner
Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station
Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control
Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders
Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance
Monitors and inspects the terminal facilities to identify hazards or operational and safety issues
Submits work orders to Airport Facilities for repairs
Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations
Provides assistance including escorting customers as needed
Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property
Ensures all emergency egress routes and doorways are maintained and accessible
Responds to or investigates gate alarms and takes corrective action as needed
Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs
Inventories, deploys, and operates various equipment as required
Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters
Assists Airport Airside Operations Specialist as required
Maintains daily logs, records, and reports
Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries
Performs other duties as assigned