Airport Dining and Retail Program Coordinator

Port of Seattle•Seattle, WA

11h

About The Position

As the Airport Dining and Retail Program Coordinator, you will coordinate various programs and contribute to the economic vitality and sales growth of the Airport Dining and Retail (ADR) program. You will ensure high quality performance by concessionaires and provide guidance for improvement of tenants with a strong focus on customer experience. You will be a subject matter expert for various programs within ADR and coordinate across internal departments, providing feedback to improve business performance and customer experience. You will collaborate with internal and external stakeholders to proactively identify opportunities to improve processes and determine optimal customer experience within the ADR program. You will assist the Manager, Business Development, and Operations in strategy development to help maintain a strong customer focus throughout all department programming. You will contribute to training content and facilitate training for tenant focused programs. You will collaborate and assist in implementing policy and procedural changes as required. You will participate in assigned industry groups/committees or with specific entities such as other airports or government agencies as a representative of the Port. You will assist in overseeing external vendors to ensure contract compliance, quality of service provided, and resolve potential issues. You will support the ADR Program in coordinating the various elements of procurement and contracting processes for events including consulting, advertising and goods & service contracts. You will plan, organize and oversee events and activations from concept through completion.

Requirements

Three (3) years of experience in event planning, logistics coordination, and/or vendor management for events.
Commitment to equity and exemplifying shared values, behaviors, and practices in all aspects of the work.
Effective verbal, written, and active listening communication skills.
Ability to engage others in active, open, and productive dialogue.
Strong presentation and public speaking skills with groups of various sizes.
Skilled in planning, organizing, coordinating, implementing, and evaluation of programs.
Ability to use effective methods to manage multiple projects and tasks of varying complexity at the same time and deal with expected and unexpected changes.
Ability to work collaboratively and effectively with diverse groups and individuals.
Sound judgment and decision-making skills.
High level of workplace emotional intelligence.
Ability to effectively work within a team environment and independently.
Strong organizational and time management skills.
Ability to prioritize competing assignments, track deadlines, and coordinate multiple details in a fast-paced environment.
Ability to maintain accurate records, anticipate needs, and consistently follow through to ensure programs, events, and projects are completed successfully.

Responsibilities

Coordinate various programs and contribute to the economic vitality and sales growth of the Airport Dining and Retail (ADR) program.
Ensure high quality performance by concessionaires and provide guidance for improvement of tenants with a strong focus on customer experience.
Act as a subject matter expert for various programs within ADR and coordinate across internal departments, providing feedback to improve business performance and customer experience.
Collaborate with internal and external stakeholders to proactively identify opportunities to improve processes and determine optimal customer experience within the ADR program.
Assist the Manager, Business Development, and Operations in strategy development to help maintain a strong customer focus throughout all department programming.
Contribute to training content and facilitate training for tenant focused programs.
Collaborate and assist in implementing policy and procedural changes as required.
Participate in assigned industry groups/committees or with specific entities such as other airports or government agencies as a representative of the Port.
Assist in overseeing external vendors to ensure contract compliance, quality of service provided, and resolve potential issues.
Support the ADR Program in coordinating the various elements of procurement and contracting processes for events including consulting, advertising and goods & service contracts.
Plan, organize and oversee events and activations from concept through completion.