Airport Credentialing Agent Term (Not to Exceed 4 years and 5 Months)
About The Position
The Airport Credentialing Agent serves in the Pass and ID Section of the Airport Operations Department, Airport Security Division, at IAD or DCA. The position reviews applications for and issues airport employee security identification badges, performs related credentialing and customer-service functions, and supports the Airports Authority’s Airport Security Program. The role handles sensitive personally identifiable information (PII) and biometric data for background checks, administers applicant training and testing for access to restricted airport areas, and performs related security functions.
Requirements
- Two years of experience performing general clerical support work.
- Knowledge of and ability to apply security requirements and regulations for access control.
- Skill in identifying fraudulent or tampered identity documents.
- Knowledge of and ability to operate access control systems, key control systems, and the Automated Fingerprint Identification System (AFIS).
- Ability to speak and write effectively.
- Ability to perform basic analyses of data and information.
- Skill in using a computer and modern office suite software.
- High school diploma or GED.
- A background security investigation is required for all new hires.
- Work requires moderate physical exertion, including lifting objects up to 25 pounds.
Nice To Haves
- Experience with ID badge application and production/recovery processes.
- Experience in high-volume, direct customer service.
- Airport Certified Employee (ACE) – Trusted Agent Certification.
- Experience with vetting and airport credentialing.
Responsibilities
- Respond to basic requests for information about security requirements, background investigations, training requirements, and procedures for obtaining ID badges.
- Process ID badge applications by reviewing them for completeness, inspecting identification and applicable immigration documents, taking fingerprints, and securely transmitting biometric data and PII.
- Administer SIDA, secure-area, and driver training and testing to applicants, and certify successful completion.
- Track applicants who fail to complete a Security Threat Assessment (STA) or Air Carriers Criminal History Records Check (CHRC) successfully, or who are later disqualified.
- Produce airport ID badges; file and maintain badge records and documents; and maintain inventories of controlled and uncontrolled supplies.
- Process Taxicab Permits for STA at DCA only.
- Issue airport keys in accordance with established procedures.
- Perform routine badge and key audits to comply with TSA regulations.
- May provide basic training on front-line service processes and procedures to newer employees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
