Airport Cabin Duty Manager AA - LGA
About The Position
The Duty Manager fosters a safety-conscious environment that supports employee safety and well-being and ensures accurate, timely execution of processes and procedures that drive customer service and performance metrics. The role oversees and coordinates operational team activities, monitors compliance with applicable safety regulations and company policies, and supports staffing, scheduling, payroll, recruiting, and other administrative work. The Duty Manager coaches and mentors employees, addresses performance and employee conflicts, and monitors staffing, overtime, and operational and financial performance for the assigned shift or station. This position requires flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime, in a shift-bid environment. The work is outdoors and may involve exposure to varied weather, jet and machinery noise, fumes, dirt, and dust. The role also involves working around moving vehicles or aircraft and using radio equipment, as well as frequent physical activity and handling heavy items.
Requirements
- Four or more years of relevant experience.
- Must be a local, in-state resident.
- Valid in-state driver's license.
- Must be at least 18 years of age.
- Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Excellent customer service skills.
- Strong work ethic and ability to work in a team-oriented environment.
- Ability to communicate information and instructions verbally and/or via radio equipment and communicate effectively in a professional manner.
- Strong leadership qualities and ability to create a passionate and efficient workforce.
- Ability to effectively resolve employee conflicts and apply creative solutions that positively affect results.
- Must be able to lift, carry, push, pull, and move items of 70 pounds or more regularly, and repetitively lift 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
- Must be able to work in cramped or high places and carry heavy items up and down jetway stairs.
Responsibilities
- Oversee and coordinate team activities related to airport operations.
- Monitor and enforce a safe and compliant work environment in accordance with TSA, DOT, USPS, and OSHA regulations and applicable laws.
- Coach, counsel, and mentor employees; enforce company policies and procedures, including issuing disciplinary action as required.
- Promote and follow company policies concerning safety, anti-harassment, and equal employment opportunity.
- Assist with recruiting, administrative work, payroll, employee scheduling, and general administrative duties.
- Monitor staffing, overtime use, and operational and financial performance of the assigned shift or station.
- Promote team-building initiatives and coach and mentor team members to develop and motivate them.
- Perform other related duties as assigned within the skill and experience capabilities expected for the position.
Benefits
- Flight benefits for the employee and family.
- Competitive pay with daily access to earned wages.
- Paid holidays and paid time off.
- Comprehensive medical, dental, and vision insurance.
- 401(k) with a 3% company match contribution when the employee contributes 9% to the retirement plan after 30 days for full-time employees.
- Exclusive discounts and additional wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
