Airport Bus Operator Trainee

DFW International Airport•Grapevine, TX

4d•Onsite

About The Position

Under the instruction of the Driver Training Supervisor or other designated team member, participates in theory and behind-the-wheel (BTW) driver training in accordance with Federal Motor Carrier Safety Administration regulations for Entry-Level Driver Training (ELDT), with the expectation of achieving a Class B Commercial Driver’s License (CDL) with Passenger endorsement and moving into the Airport Bus Operator role. Required training must be completed successfully and CDL issued by the State of Texas within six months of employment. Training will also include front-line customer service and transportation of guests for special events, tours, and on the Aircraft Operations Area (AOA) to support irregular operations, emergency response, and airline hardstand events.

Requirements

High school education or equivalent.
Six (6) months experience in a position requiring extensive public contact.
Possession of a class C driver’s license.
Possession Class B Commercial driver’s license with a passenger (P) endorsement or ability to obtain within six (6) months of hire.
Knowledge of the principles and practices of public transportation.
Knowledge of Airport Board transportation standards and procedures.
Ability to work flexible hours and rotating shift assignments, 8-hour shifts or 10-hour shifts.
Ability to understand and follow oral and written instructions and to prepare and maintain routine records and reports.
Ability to think and act quickly in emergencies.
Ability to communicate clearly over two-way radio.
Ability to maintain harmonious effective working relationships and to deal with difficult public relations issues.
Ability to perform basic mathematical calculations.
Physical ability to lift up to 50 pounds, repeated as necessary within a 10-hour period.
Physical ability to exert coupling forces from 8 pounds to 20 pounds 4 times per hour.
Physical ability to maintain seated posture continuously for a period up to 10 hours.
Physical ability to maintain standing posture up to 30 minutes at a time, intermittently during 10-hour periods.
Vision (near/far/depth) ability to operate controls onboard bus, safely drive and navigate through traffic.
Ability to obtain DFW Airport Aircraft Non-Movement Area Driver Certification.
Ability to obtain a Class B Commercial Driver’s License (CDL) with Passenger endorsement issued by the State of Texas within six months of employment.
Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.
Applicants selected for this position will be required to pass drug and alcohol tests prior to employment and to submit to drug and alcohol screening on a random basis during the length of their employment in the safety sensitive position.
Must maintain a current, unexpired Department of Transportation Medical Certificate (MCSA Form 5876) at all times.
Must have a good private driving record: (a) no more than two (2) convictions of moving violations in the last 36 months and (b) no DWI convictions in the last 60 months.

Nice To Haves

Ability to speak a second language, in addition to English.
Experience in customer service.

Responsibilities

Provides first-line customer service; assists passengers with information concerning airline and gate locations and on- and off-airport transportation.
Under instruction of the Driver Training Supervisor or other designated team member, operates a van or bus, when requested by the Integrated Operations Center (IOC) for special events or airport tours, for evacuation of disabled aircraft, or in the event of emergency or disaster.
Responds to Aircraft Operations Area (AOA) to support irregular operations, emergency response, and airline hardstand events.
Assists passengers with reduced mobility by providing specialized transportation as required.
Completes passenger counts, mileage/time logs, malfunction, and accident reports.
May be assigned to non-driving roles on the AOA as operations require.
Inspects vehicle fleet for proper mechanical operation and physical condition.
Assists customers with luggage, and locates and retrieves lost items/passengers.
Responds to customer complaints to customer’s satisfaction within Board operating procedures or refers to Driver Training Supervisor for resolution.
Responds to customer injuries and emergencies; acts as initial point of contact during these events and relays emergency information to appropriate persons.
Fuels buses and staff vehicles daily, routinely removes trash/debris from inside vehicles and disposes of it in compliance with DFW Board policies and Federal regulations, routinely drives buses and vans through washing and fueling facilities and cleans vehicle interiors.
Other duties as assigned.