About The Position

Under close supervision, the Airport Agent coordinates and performs administrative and operational management work for airport facilities. The position helps provide a safe and secure environment for the traveling public, airport and City employees, and the neighboring community by recognizing and responding to violations of local, state, and federal laws and ordinances. Duties include inspecting facilities and responding to emergencies; coordinating airport opening and closing based on conditions, safety factors, and emergencies; working with federal agencies, airport tenants, and other entities; and supporting the safety, security, and efficiency of airport operations. The role also provides customer service, handles emergency and non-emergency communications, records and retrieves information, operates communications and paging systems, and may manage curbside vehicle or pedestrian crosswalk traffic. The position requires driving between locations and on the airport operations area (AOA). Work schedules may vary with operational needs and require flexibility across shifts, seven days a week, including weekends and holidays. Overtime may be required with or without notice.

Requirements

  • Associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or a related field; alternatively, two years of experience in U.S. Military Services, airport operations, or a related field. A combination of education and work experience may substitute.
  • Valid Texas Class C driver's license, or ability to acquire one by the hire date.
  • Must pass a criminal background check and obtain and maintain federally mandated airport security clearances.
  • Must meet the City of Austin Driver Record Evaluation standards for a driving position.
  • Must be able to read, write, and speak English fluently.
  • Knowledge of airport operations; federal, state, and local laws; City practices, policies, and procedures; safety practices; and tools and materials used in equipment and facility maintenance.
  • Skills in oral and written communication, handling multiple tasks and prioritizing, using computers and related security software, and planning and organizing.
  • Ability to quickly recognize and analyze irregular events, work through frequent interruptions and changing priorities, stay informed about airport operational, safety, and security issues, maintain good working relationships with City employees and the public, and train others.
  • Ability to perform the essential functions with or without reasonable accommodations.
  • Flexibility to work any shift within a 24-hour period, seven days a week, including weekends and holidays; schedules may change based on operational needs.
  • Overtime may be required with or without notice.

Responsibilities

  • Inspect airport facilities and ensure safe operating conditions.
  • Investigate problem areas and recommend corrective action.
  • Respond to emergencies, make decisions, coordinate emergency activities, and implement emergency plans.
  • Research information as requested or needed and write technical reports.
  • Work with federal agencies and airport tenants to support safe, secure, and efficient airport operations.
  • Answer emergency and non-emergency calls, determine the nature of requests, take messages when necessary, and initiate, enter, and update system information.
  • Provide customer service and information to airport and City employees, other government agencies, and tenants using communication devices.
  • Record data in appropriate forms and logs and search for information on multi-application computer systems.
  • Operate and monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional paging systems.
  • Coordinate airport opening and closing, or the opening and closing of portions of the airport, based on airport conditions, safety factors, and emergencies.
  • Coordinate investigations with other entities and the Department of Aviation.
  • Manage curbside vehicle or pedestrian crosswalk traffic, as assigned.
  • Drive a City vehicle between work locations and drive on the airport operations area (AOA).
  • May provide leadership when needed.

Benefits

  • Health and welfare benefits
  • Generous leave
  • Work-life balance programs
  • City of Austin Employees' Retirement System
  • Access to public transit and bike-friendly infrastructure
  • Wellness programs
  • On-site fitness centers
  • Mental health support
  • Professional development and leadership opportunities
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