Airline Wheelchair Assistant
About The Position
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Requirements
- Must be at least 18 years of age.
- Be authorized to work in the United States.
- Must be able to clear a background and drug screen.
- Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift.
- Ability to lift passengers from the wheelchair to the seat on the plane.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
- Complete all required training including airport compliance.
- Able to obtain an airport badge.
Nice To Haves
- Experience in customer service preferred.
Responsibilities
- A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs.
- Pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.
- Maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs.
- Communicating effectively and clearly.
- Asking each passenger the safety and security questions.
- This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.
- Push wheelchair passengers to and from gates.
- Roll customer-occupied wheelchair safely down the jet bridge.
- Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
- Complete any necessary wheelchair or incident reports.
- Follow dispatcher gate orders.
- Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns.
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
- Exceed customer service standards.
- Carry out other duties as assigned.
Benefits
- Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
