Airline Wheelchair Assistant

SP Plus Corporation•Billings, MT

1d•$15•Onsite

About The Position

Bags, a Metropolis company, is part of the largest mobility network in North America, dedicated to enhancing the travel experience, especially at airports. They achieve this by integrating innovative technology with a customer-first approach to streamline baggage handling, check-in, and other critical touchpoints. With over 23,000 employees across more than 4,000 locations, Bags aims to make travel effortless and efficient. The Wheelchair Assistant role involves working at an airport facility, providing essential assistance to passengers using wheelchairs. This includes transporting passengers to and from their gates, helping with luggage, and maintaining a positive, attentive demeanor to meet individual passenger needs. This is a physically demanding position that requires on-the-job security training and the ability to obtain all necessary airport security badges.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
Ability to lift passengers from the wheelchair to the seat on the plane
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge
On-the-job security training
Ability to receive all applicable airport security badges
Present a professional business-like image, even when working behind the scenes
Dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management
Clean & well-maintained approved uniforms must be worn on shift
Regularly required to use hands and fingers and to communicate with customers and fellow employees
Frequently required to sit; reach with hands and arms; stand; walk
Frequently required to climb, balance, stoop, kneel, and crouch
Required to twist, turn, stretch, and bend on a frequent basis
Must be able to lift and move up to 75 pounds regularly
Must be able to move in a relatively quick manner
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus

Nice To Haves

Experience in customer service preferred

Responsibilities

Works at an airport facility and provides assistance to passengers traveling in wheelchairs
Pushing passengers in a wheelchair to and from their arrival/departure gate
Assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations
Maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs
Communicating effectively and clearly
Asking each passenger the safety and security questions
Push wheelchair passengers to and from gates
Roll customer-occupied wheelchair safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned