Airline Wheelchair Assistant

Metropolis Technologies•COCONUT CREEK, FL

5d•Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions. This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

Requirements

Must be at least 18 years of age
Be authorized to work in the United States
Must be able to clear a background and drug screen
Must be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift
Ability to lift passengers from the wheelchair to the seat on the plane
Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
Complete all required training including airport compliance
Able to obtain an airport badge
Regularly use hands and fingers
Communicate with customers and fellow employees
Frequently reach with hands and arms
Frequently stand
Frequently walk
Frequently climb, balance, stoop, kneel, and crouch
Frequent twisting, turning, stretching, and bending
Able to move in a relatively quick manner
Specific vision abilities required include Close vision, Peripheral vision and Ability to adjust focus

Nice To Haves

Previous 1+ year customer service experience is preferred
Experience in customer service preferred

Responsibilities

Push wheelchair passengers to and from gates
Roll customer-occupied wheelchair safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Follow dispatcher gate orders
Maintains a friendly and positive attitude and is attentive to each passenger’s individual needs; by assisting passenger with any problems, questions, or concerns
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
Exceed customer service standards
Carry out other duties as assigned
Assist with Cruise Operations
Stand for long periods of time
Lift & move baggage weighing up to 70lbs consistently throughout the shift
Work outside in various weather conditions
Complete all required compliance training in a timely manner